Social Media Support Agent

Job Responsibility:

Accenture Niagara is growing with exciting new roles supporting Social Media Content Creators!

Do you love following interesting Creators on your favorite social media platforms? Do you dabble in content creation yourself? This may be the role for you! We have some new Media Expert opportunities focused on helping new Creators build their followings, maximize the use of their platforms, and engage more effectively with their audiences. This is an education based relationship, with an chance to help a wide range of Creators.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

What sets us apart from other employers?

• We offer a $19.23 per hour starting wage and a $1000 signing bonus!

• We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 - 12 months after starting with Accenture.

• Accenture has also been ranked a Canada Top Employer for 13 consecutive years.

What can you expect from us?

• Competitive hourly rate ($19.23 base to start)

• Sign on bonus of $1000

• A comprehensive total rewards package (health and dental benefits, wellness programs, paid sick leave, generous time off, RRSP, and more!).

• Full-time positions scheduled between 35 and 44 hours per week .

• Annual merit increases based on performance

• Recognition for individual efforts

• Spacious workstations with updated technology platforms and equipment

• Supportive environment to assist with individual success

• Opportunities for continued self-development with access to extension online courses

• Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire

• Extensive post-training coaching and support for up to 3 months

• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

• Opportunity to give back to the community supporting local causes and volunteer efforts.

• NOC Code 6552

What would your day-to-day look like?

The Media Expert will be a primary point of contact for our strategic partners (Creators) and will maintain strong direct relationships with key partners in the social media entertainment space. They will provide creative and operational support to managed partners, looking to grow their brands.

• Educate partners (Creators) on Social Media platforms and technology

• Consults on strategy & helps to optimize partners objectives on social media.

• Tracks, analyzes, and communicates key quantitative metrics and current trends to managed partners

• Presents and promotes relevant solutions to existing and new partners that will enable them to reach their goals

• Manages an existing book of business and services ~300 accounts through text, phone and email outreach to new and legacy partners

• Plans and organizes a daily work schedule to call on existing and potential partners, conducts warm outreach to new partners, responds to scaled marketing leads on an ongoing basis

Basic Qualifications

• 1 year of experience in Customer Service.

• High School Diploma or equivalent.

• Excellent communication, verbal and written, in English

• Minimum 6-month Internship in Marketing, Social Media, Sales or a minimum of 1 year of work experience in Marketing, Social Media or Sales

• Strong interpersonal skills

• Self-motivated and independent thinker who is ready to take on initiatives without constant supervision

• Rapid learner who thrives in a fast paced environment

Preferred Qualifications

• Experience using social media.

• Familiarity with online advertising products, digital experience a plus.

• Good to excellent computer skills with technical expertise

Professional Skill Requirements

• Excellent listening, interpersonal, and customer service skills with a solutions mindset and passion for customer experience.

• Exceptional grammar, typing accuracy, and writing skills.

• Positive attitude with the ability to overcome sales rebuttals.

• Demonstrates the ability to work with minimal supervision, exercise good judgment, and maintain a dedication to continuous improvement.

• Flexible, quick learner, able to adapt to continuously evolving needs and identify areas for client improvement.

• Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.

• Demonstrated teamwork and collaboration in a professional setting (military or civilian).