Bilingual IT Technical Specialist Remote
AlphaKOR Group
Drive client satisfaction as a Bilingual Technical Specialist at AlphaKOR, focusing on remote support and troubleshooting. Bridge the gap for clients with exceptional technical service and support. AlphaKOR is seeking a passionate IT professional who excels at customer service. This role emphasizes effective communication, technical writing, and self-management skills while offering support for workstations and end-users. If you are looking for a collaborative work culture that values continuous growth, this position is for you. Key Responsibilities:
- Provide technical support to customers and staff
- Communicate effectively with clients for optimal experiences
- Administer documentation for customer interactions
- Resolve technical issues for workstations and printers
- Perform follow-ups post-resolution for satisfaction
- University degree or College diploma in Computer Science
- Minimum one year of field experience in IT support
- Strong English and French communication skills
- Knowledge of VPNs, routers, and MS Active Directory
- Strong work ethic and dedication to problem resolution
Vacancy posted 23 hours ago
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