Bylaw Community Support Officer

BYLAW COMMUNITY SUPPORT OFFICER

West Kelowna is a thriving city that has a rural sophistication appeal and is a haven for outdoor recreation. Sun-soaked lakeshores, agricultural charm, and access to urban jobs and living have made West Kelowna the place to be. We maintain a deep connection with our agricultural roots, and we celebrate the one-of-a-kind character of our community.

What We Offer:
Improved vacation package, 3 weeks prorated in 1st year/4 weeks vacation at 2 years, competitive salaries, excellent benefits, numerous employee wellness incentives, an earned time off program and professional development opportunities. Build your future with a City who was proudly presented the BC Municipal Safety Association Organizational Safety Excellence Award for leadership, dedication, and diligence in creating a safer and healthier workplace.

Summarized Position Responsibilities:
This role provides a proactive presence in areas where vulnerable community members congregate, building relationships and working closely with the City’s Community Support Specialist, local service providers, and individuals with lived experience to connect people with support services. The position represents the City on community forums, collaborates on initiatives such as clean-ups and PiT counts, and acts as a liaison with the RCMP and Fire Department on matters involving the vulnerable community. The role also investigates complaints, enforces bylaws through education, compliance orders, and fines where necessary, maintains enforcement records, collaborates with other Bylaw Officers, supports onboarding of new team members, and performs duties in accordance with Occupational Health and Safety regulations.

Our Ideal Candidate:

• Completion of Bylaw I & II Enforcement certificate, or equivalent combination of education and experience
• Courses and or certificates in related disciplines such as, but not limited to, cross cultural relations, mental health and substance use (Suicide prevention, Indigenous Cultural Safety, Harm Reduction)
• Minimum of 2 years of experience working with individuals suffering from diverse challenges including mental health, homelessness, substance abuse and those in crisis situations
• Basic First Aid
• Pressure Points Control Techniques (PPCT) 5 day course, Incident Management Intervention Model (IMIM) or equivalent training/certification by an accredited organization i.e. RCMP
• Ability to obtain and maintain a Police Information Check
• Class 5 BC Driver’s License
• Ability to correctly read and interpret municipal bylaws
• Necessary knowledge of provincial and federal legislation in relation to bylaw enforcement
• Demonstrated computer skills in Microsoft Office and the ability to use computerized databases
• Excellent communication and listening skills
• Ability to exercise courtesy, tact and diplomacy in sensitive and/or conflict situations, often in the face of substantial and unwarranted verbal abuse
• Ability to be perceptive and persuasive
• Effective communication skills, both verbal and written
• Good organizational skills

Applications are accepted online at westkelownacity.ca/jobs We thank all applicants for their interest; however, only those selected for further consideration will be contacted. We will be contacting applicants who meet our requirements as applications are received and this posting may close ahead of the official closing date if a successful candidate is identified.

 

Competition No. 26-13E | Opens March 10, 2026 | Closes March 30, 2016
Full Time – Permanent | 40 hrs/wk | $40.32/hr
Benefits | Municipal Pension Plan |4 weeks vac at 2 years