Innovation Community Manager H/F

Who We Are Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 430 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust (“REIT”) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.

We provide an inclusive environment where all employees are valued and supported. Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Flexible Work Week Schedules; Vacation Policy based on Length of Service; Summer and Holiday Hours Programs; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Quarterly Townhall Meetings and Social Gatherings; and Corporate Discount Card.

Reporting to the Senior Property Manager, the Community Manager is responsible for assisting with the professional management, administration and leasing for a mixed-use apartment community in Kelowna, BC.

The Community Manager will assist the Senior Property Manager with the management of all related resources, contracts, tools and supplies to ensure Centurion Asset Management Inc. | Centurion Property Associates Inc. real property assets are effectively and efficiently managed to established standards and within established budgets.

Ensure proactive timely resolution of staff, Contractor, Vendor, and Consultant performance issues.

Customer Service

Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.

Be responsible for ensuring all Centurion Property Associates’ policies and procedures are adhered to. Constantly motivate and develop site staff, managing performance to established standards. Review and approve invoices according to standard policies and procedures. Ensure the timely collection of rent; initiate follow-up where payments are not made and initiate and attend to legal and collection as required. Complete regular site inspections of properties including vacant apartments, building common areas and plant operations to identify opportunities, and report any concerns or deficiencies promptly to Property and Asset Management. Set and monitor performance and quality targets for site maintenance; monitor service contract performance. Ensure compliance with all legislation, including but not limited to the Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act. Complete required operating and financial reporting including detailed monthly property reports and variance analysis. Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence. Review and approve monthly Resident Manager expenses, ensuring accuracy of the Expense Form. Complete any other reporting consistent with requirements of the property management contract.

Risk Management

Ensure ongoing compliance with current codes, technical safety standards and legislation. Assist with effective and prompt resolution of municipal and provincial work orders. In cooperation with insurance entities, assist with the completion of quarterly or annual risk assessments, incorporate into capital or operations planning and implement as required to mitigate risk.

A passion for excellence in customer service delivery;

Minimum 3 - 5 years’ experience independently managing a multi-family, residential apartment building is required;

Strong command of MS Office products: Word, Excel, PowerPoint;

Forward thinking with an ability to develop creative strategic solutions to issues;

Experience with Yardi property management systems considered an asset.

In accordance with applicable human rights and accessibility legislation across all provinces, Centurion will provide accommodations to applicants with disabilities throughout the recruitment and selection process, upon request.