BUSINESS ANALYST

Job ID: 63472
Job Category: Finance, Accounting & Purchasing
Division & Section: Purchasing & Materials Management, Program Support & Policy Development
Work Location: City Hall, 100 Queen St W, Toronto, ON M5H 2N2 
Job Type & Duration: Full-time, Temporary (Until the end of 2027)
Salary: $87,800.00- $116,745.00
Hiring Zone: $94,683.00 - $102,657.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
A Qualified List will be established to fill temporary positions.
Number of Positions Open: 1
Posting Period: 29-Jun-2026 to 13-Jul-2026

The Purchasing & Materials Management Division is a critical function within the City of Toronto's complex multi-site, multi-division and multi-stakeholder environment, partnering with all City divisions, designated agencies and corporations in order to procure goods and services at the best value. As part of its commitment to ensuring open, fair, equitable and accessible business processes and practices, the Division utilizes a fair and transparent procurement process, provides leadership and quality customer service, and implements the highest standards of business ethics across the organization.

Reporting to the Manager Business Transformation & Change Management, the Business Analyst will support key division-wide priorities and initiatives working on assigned sub-projects including, but not limited to, the implementation of the SAP Ariba Buying & Invoicing module project and the sustainment and continuous improvement of the SAP Ariba Sourcing, Contracts, Spend Analysis and Supplier Lifecycle Performance modules. The Business Analyst will contribute to project status reporting, and delivery of project and operational products, facilitating ongoing requirements gathering sessions, support user adoption. The Business Analyst will support business process reviews, business practice analysis, reporting and analytic reviews that drive changes to improve service delivery.

In this role, you will ensure commitment and adherence to the City's core values and foster an effective, collaborative, engaging working relationship with division staff, the division's management team, staff from other City divisions and all other partners.

Major Responsibilities:

• Identifies and documents a range of feasible methodologies and practices to support the implementation of sub-projects that includes indenting business practice, procedures, use of technology, assessing the implications and viability of each option and recommending changes to improve service delivery.
• Develops policies, procedures, business processes and practices to support realization of sub-project objectives that align to overall project goals

• Implements detailed plans and has considerable experience developing and writing up methodologies/approaches in a problem based environment
• Excellent oral and written communication skills to support communication and stakeholder management function.
• Conducts research and analysis into assigned area ensuring that such research takes into account developments and leading practices within field, corporate policies and practices, legislation and other related/relevant initiatives.
• Works in support of the Manager and leads inter-departmental teams and working groups.
• Identify and reviews performance measures for validity, relevance and proposes appropriate revisions. Build KPI reports, review and analyse data to verify information is complete and correct.
• Identify data governance issues and opportunities to improve processes to standardize methods.
• Identify professional practice issues and recommends improvements
• Designs tools and processes for extracting and managing data using new and existing systems.
• Leads and manages assigned work as required, ensuring effective teamwork and alignment with divisional initiatives.
• Supports development of business plans, work plans, project plans and overall assigned project priority setting.
• Coordinates the implementation of assignments with other business process changes and/or initiatives.
• Provides research support to other initiatives, contributes to the AODA compliance work required to support the project
• Works collaboratively with key stakeholders to develop and document standard operating policies and procedures and develop appropriate training programs.
• Contributes to the overall change management leadership required to implement organizational changes.
• Prepares visual presentations, briefing materials and other required documentation.
• Develops and prepares reports and metrics to monitor and communicate project and/or initiative status.
• Deals with confidential and sensitive information

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post-secondary education in Business or Public Administration, Business Analysis, Procurement, Project Management, or an equivalent combination of education and experience.
2. Experience with software such as SAP Ariba, Sourcing, Contract Management, Supplier Lifestyle Performance, Spend Visibility or Buying and Invoicing modules.
3. Considerable experience with technical writing, such as functional design documents, functional specifications, presentations, and policy and procedure writing.
4. Considerable experience in applying project management methodologies to develop, implement, support, and document large-scale business transformation projects in a public or private organizations.
5. Considerable Experience in developing and facilitating customized training programs based on needs assessments that incorporate IT and business components, delivered through small and large group meetings or training sessions.
6. Ability to develop, implement and support program reviews, business process reviews recommendations for organizational design for complex, large-scale change or business transformation projects in a public or large private organization
7. Ability to analyze statistical data, reports, research materials and the ability to prepare, organize and present information. Considerable experience with mining large volumes of data and designing complex reports.
8. Advanced knowledge of Microsoft Office products including Word, Excel, PowerPoint & Visio.
9. Highly developed customer service, interpersonal, presentation and communication skills to work and communicate effectively with a team and all levels of the organization.
10. Effective decision-making, conflict resolution and problem-solving skills, demonstrating innovation with a results-oriented approach.

Equity, Diversity and Inclusion 

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.