Airbnb Virtual Assistant - Guest Communication & Operations
AirNite Stays
**AirNite Stays is looking for a reliable Virtual Assistant to help manage day-to-day Airbnb operations.**
This is a remote role focused mainly on **guest communication, check-ins/check-outs, cleaner coordination, and operational support.**
You will work directly with our Operations Manager and communicate with the team through **WhatsApp**. Most guest communication will be handled through **Airbnb**.
**Schedule – Toronto / Eastern Time**
* Monday: 11 AM–7 PM
* Tuesday: 11 AM–7 PM
* Saturday: 7 PM–12 AM
You must be consistently available during these hours.
**What your day-to-day will look like**
Your main responsibilities will include:
* Monitoring Airbnb messages during your shift
* Responding to guest questions quickly and professionally
* Helping guests with check-in instructions and access issues
* Monitoring check-ins and making sure guests are able to enter the property
* Monitoring check-outs and following up when needed
* Coordinating with cleaners through WhatsApp
* Confirming that units are cleaned and ready before check-in time
* Following up immediately if a cleaner is delayed
* Updating guests if there is a delay or operational issue
* Handling early check-in and late check-out requests
* Confirming availability with cleaners before approving special requests
* Making sure any required extra payment is received before confirming requests
* Helping with lockbox, key, fob, Wi-Fi, maintenance, and general property issues
* Coordinating with maintenance or other team members when necessary
* Contacting Airbnb Support when required
* Keeping the Operations Manager updated on important situations
* Escalating urgent or serious guest issues immediately
* Following company SOPs and instructions
* Leaving clear notes so the next team member knows what happened
* Communicating clearly with the rest of the team through WhatsApp
**Tools we use**
You should be comfortable using:
* Airbnb
* WhatsApp
* Email
* Google Docs / online documents
* Basic online communication and admin tools
Training will be provided on our specific systems and procedures.
**What we are looking for**
We need someone who is:
* Reliable and punctual
* Responsive during working hours
* Professional when speaking with guests
* Organized and detail-oriented
* Able to follow instructions and SOPs
* Comfortable solving problems independently
* Able to stay calm when guests are upset
* Able to communicate clearly with the Operations Manager and team
* Comfortable working in a fast-moving hospitality environment
Previous experience with **Airbnb, hospitality, property management, customer service, or virtual assistant work** is preferred.
**Compensation**
This position pays a **fixed rate of CAD $130 biweekly**.
Payment is in **Canadian dollars**.
Please only apply if this compensation works for you.
In your application, please confirm that you understand and accept the **CAD $130 biweekly fixed pay**.
**To apply**
Please include:
* Your previous VA/customer service/Airbnb experience
* Your current location and time zone
* Confirmation that you can work the required Toronto-time schedule
* Confirmation that **CAD $130 biweekly** works for you
* A short explanation of how you would handle a guest issue during your shift
$50k - $55k per year
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