Customer Service Representative

About eHealth and our Culture

eHealth Saskatchewan is at the heart of how health care works across the province – powering the digital systems that connect care teams, patients and information. With over 800 employees in 20 communities, we provide IT support and services in 433 locations, ensuring the right information and tools are in the right hands at the right time so care teams can focus on what matters most: patient care. We also manage Vital Statistics, health card services, and MySaskHealthRecord, one of Canada’s leading tools for giving people secure online access to their health information.

At eHealth, how we work matters just as much as what we deliver. Our culture isn’t just something we talk about, it shapes how we make decisions, support each other and deliver results:

1. Partner for results: We prioritize teamwork and ensure decisions involve those affected
2. Serve with purpose: We act with empathy, respect and care in every interaction to deliver better outcomes
3. Own our actions: We own our success and failures, act with honesty, and uphold trust
4. Innovate with intent: We challenge the status quo and turn ideas into action

Join us in strengthening Saskatchewan’s health system through meaningful, people-centered digital innovation.

About the role

As a Customer Service Representative, you will support the people of Saskatchewan by providing accurate information and services related to health cards and vital statistics. You will use legislation, policies and electronic systems to assess requests, respond to inquiries and ensure individuals receive the support they need. This includes completing detailed data entry tasks with a high level of accuracy and efficiency, as well as answering and managing inquiries in a call centre environment. You will act as a frontline representative, helping build trust in the systems that support our communities while contributing to efficient, high-quality service delivery. This is an on-site role in a fast-paced environment where your work will have a meaningful, daily impact.

What you’ll do

Reporting to the Assistant Manager, Vital Statistics & Health Registries , you will:

• Interpret and apply legislation, policies and procedures to process requests accurately
• Respond to client inquiries by phone, email, online and in person with clear, concise information
• Enter, update and retrieve information using databases and various software applications
• Resolve complex or sensitive client concerns with professionalism and empathy
• Compose, edit and format written correspondence to support service delivery
• Organize and prioritize workload to manage competing demands and deadlines
• Identify process improvements and contribute ideas to enhance client service and efficiency
• Compile and maintain data from paper and electronic records to support reporting needs

What you’ll bring to the team

• Certificate-level post-secondary education in Business Administration or a related field. An equivalent combination of education and experience may be considered
• Minimum 1 year of experience in a customer service role, or a related field
• Experience writing professional email correspondence
• Proficiency with Microsoft Office (Word, Excel, Outlook, SharePoint)
• Experience working with databases and information systems
• Minimum typing speed of 40 words per minute
• Call centre experience is considered an asset

Competencies

Oral and Written Communication: Ability to clearly and accurately convey information both verbally and in writing, actively listen to understand client needs, and provide concise, professional responses

Teamwork/Independence: Ability to work both independently and collaboratively as part of a team, contributing to shared goals while effectively managing individual responsibilities

Organizational: Ability to prioritize tasks, manage competing demands and maintain accuracy while working in a fast-paced, high-volume environment

Analytical: Ability to assess situations, identify issues, interpret policies and procedures, and determine appropriate actions or solutions in a timely manner

Technical: Ability to use computer systems, databases and Microsoft Office tools efficiently to enter, retrieve and manage information accurately

Why people like working here

• Recognized as a Saskatchewan top employer for three years in a row

• Career paths and opportunity for advancement

• Health, dental and pension benefits

• Maternity and parental leave top-up payments

• Earned days off

• Annual pay increases

• Work that truly matters to the people of Saskatchewan

Ready to make a real impact in health care technology? Join us and help shape the future of care – apply today!

We value diversity and encourage applications from people of all backgrounds, identities and experiences.