Quality Assurance Analyst - Temporary 1 year

About Us

Trew Knowledge is an award-winning digital marketing agency focused on delivering world-class, innovative solutions for some of the world’s largest Brands. As the only Canadian based WordPress VIP Gold Agency Partner, we proudly deliver solutions that leverage our innovative vision, technical prowess, and unmatched customer service. Founded in 2009, our global team of dedicated professionals align themselves with our clients’ particular business goals, creating a strategic roadmap to take our customer’s brand where they want it to be. As we continue our evolution into an AI-native digital agency, we're embracing AI-powered tools and intelligent workflows that enable our teams to work smarter, deliver greater value, and continuously improve the way we build and manage digital solutions.

About the role

As a Quality Assurance Analyst for our team, you will be responsible for ensuring digital products and solutions meet high standards of quality, functionality, accessibility, usability, responsiveness and performance. You will be accountable for planning, executing, documenting, and improving quality assurance activities across websites, applications, integrations, and other digital products. This includes manual and automated testing, defect analysis, regression testing, API testing, cross-browser/device testing, accessibility validation, and release verification, as well as continuous improvement of QA processes and standards.

At Trew Knowledge, Quality Assurance Analysts leverage modern technologies, automation tools, and AI-assisted tools and workflows to improve testing efficiency, optimize quality processes, support delivery excellence, and contribute to scalable and innovative quality assurance practices across the organization. They work closely with cross-functional teams to identify risks early, validate requirements, resolve defects, and continuously improve QA practices.

This role requires hands-on experience with WPVIP migration projects, along with experience testing and managing client-facing service desk tickets.

What you will do

QA Planning & Testing

• Analyze user stories, requirements, acceptance criteria, and technical specifications to determine testing scope, risks, and priorities.
• Create and execute test plans, test cases, checklists, and automated tests.
• Perform functional, regression, smoke, integration, end-to-end, exploratory, and UAT testing.
• Test across supported browsers, devices, screen sizes, and environments.
• Perform API testing and validation where applicable.
• Validate accessibility, responsiveness, usability, and basic performance requirements.
• Support shift-left testing by participating in refinement, sprint planning, and requirement discussions.
• Support release readiness and post-deployment validation.

Automation & AI-Assisted Testing

• Develop, maintain, and execute automated tests for appropriate functional and regression scenarios.
• Contribute to automation frameworks and follow established coding and QA standards.
• Use AI-assisted tools for test generation, requirements analysis, test coverage, documentation, defect investigation, and test maintenance.
• Validate AI-generated outputs against business and technical requirements before use.
• Contribute to visual regression, intelligent test optimization, and AI-assisted testing initiatives.
• Evaluate emerging QA and AI technologies and recommend practical improvements.

Defect Management

• Identify, investigate, document, prioritize, and track defects and quality issues.
• Provide clear reproduction steps, expected and actual results, environment details, and supporting evidence.
• Collaborate with developers and stakeholders to investigate issues and validate fixes.
• Perform appropriate regression testing following defect resolution.
• Identify recurring issues and recommend preventative improvements.

Documentation & Reporting

• Maintain clear and organized QA documentation, test results, and defect records.
• Provide testing status, risks, blockers, and quality insights to project teams.
• Contribute to QA standards, templates, checklists, and process improvements.

Collaboration & Continuous Improvement

• Participate in Agile ceremonies including stand-ups, refinement, sprint planning, reviews, and retrospectives.
• Collaborate with developers, designers, product owners, project managers, and technical leads.
• Manage multiple QA priorities and deliverables with minimal supervision.
• Share QA knowledge, best practices, and lessons learned with the team.
• Continuously improve testing effectiveness, automation coverage, and delivery quality.

What we are looking for

The ideal candidate possess:

• A post-secondary education in Computer Science, Information Technology, Software Engineering, or a related field.
• 3–4 years of professional QA experience in a digital agency, software, technology, or similar environment.

Experience we look for:

• WordPress and/or WordPress VIP
• Working in Agile/Scrum environments and cross-functional delivery teams.
• Testing websites, web applications, APIs, integrations, or digital products.
• Accessibility testing and understanding of WCAG principles.
• Responsive and cross-browser/device testing.
• Test automation or automated testing frameworks.
• AI-assisted QA and development tools
• WordPress VIP specially for migration projects
• Functional, regression, smoke, integration, exploratory, and end-to-end testing
• Defect tracking tools such as Jira
• Playwright
• Visual regression testing
• Ostman or similar API testing tools
• Using browser Developer Tools for troubleshooting.

Skills we look for:

• Strong understanding of software testing methodologies, defect management, regression testing, and release processes.
• Strong manual testing and test case design.
• Understanding of HTML, CSS, JavaScript, and REST APIs.
• Understanding of accessibility and responsive web standards.
• Strong analytical, problem-solving, and communication skills.
• Ability to independently manage multiple priorities.

Nice to have

• QA, automation, accessibility, or related certifications are an asset.

What success looks like in this role

A Quality Assurance succeeds at Trew Knowledge when they can :

• Independently plan and executes QA activities across multiple projects with minimal supervision.
• Identify testing risks and communicates them proactively.
• Deliver clear, effective, and maintainable test coverage.
• Identify defects early and provides actionable information for resolution.
• Effectively validate fixes and regression coverage.
• Contribute to automation and reduce repetitive manual testing.
• UsesAI-assisted tools responsibly to improve testing efficiency and coverage.
• Demonstrate strong technical knowledge of web, accessibility, API, and responsive testing.
• Manage QA priorities and deliverables effectively.
• Collaborate positively with cross-functional teams.
• Continuously improve QA processes, tools, and testing practices.

What we offer

• Remote work and work-life balance
• Competitive compensation package
• Career development and growth
• Generous paid time off (vacation, sick days, personal time, etc)
• Group insurance coverage for Canada residents, fully paid by the employer, including extended health, dental, vision and travel
• Allowance for home office equipment
• Learning & development yearly budget
• A dynamic team of individuals who are passionate about what they do and who are eager to welcome you aboard!

Application Process

At Trew Knowledge, we embrace our diversity and inclusiveness , and we strive to create an environment where everyone feels valued, respected, and heard. We are committed to attract, develop, and retain our individuals without discrimination on any ground protected by applicable law, with the goal to create a strong team. We believe that a diverse workforce from all backgrounds with broad perspectives and creative ideas can benefit our clients, our partners and all of us as collaborators.

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