Director, Operations

Our client is a Canadian brand specializing in 100% natural, toxin-free personal care products.

Currently seeking an Operations Director to join the team in Canmore, AB.

The Director of Operations is responsible for overseeing all Receiving, Manufacturing, and Shipping activity at the Canmore, Alberta Workshop. With a Growth Mindset, the Director of Operations focuses on the development of their team through investment in HR, commitment to Quality Management System (QMS) Compliance, and linking KPIs to Learning & Development to High-Performance Teams. This role is also responsible for leading the scale up of manufacturing and fulfillment processes to meet our company growth goals. We are seeking a strong leader with a passion for natural products, who can drive continuous improvement and innovation within company's manufacturing facilities.

What you'll be doing

Leadership and Coaching

• Responsible for leading with a 'Quality = Success' mindset and a commitment to being audit ready
• Ensure compliance with health, safety and environmental regulations, promoting a culture of safety within the team (including Good Manufacturing Practices and Natural Health Products)
• Provide development and growth opportunities for Managers (direct reports) and team members (indirect reports)
• Develop strategies to provide tools and training needed to delegate responsibility to teams and empower them while holding them accountable for the outcomes
• Direct, maintain and improve mechanisms for measuring activities and disseminate feedback to the teams for continuous improvement
• Actively participate in Senior Leadership Team decisions, and partner with other leaders to create alignment and unity around strategic priorities
• Monitor production metrics and analyze data to identify areas for improvement and implement corrective actions

Production Operations

• Lead in Labour Planning (Direct Labour) to ensure that Manufacturing meets requirements including schedule attainment
• Optimize inventory management, reducing waste while ensuring adequate supply levels to meet production demands
• Direct and manage the Procurement and Material Management process to ensure the right materials and packaging are available for production needs while managing inventory targets
• Lead initiatives for process improvement, cost reduction, and increased productivity
• Responsible for ensuring effective Preventative Maintenance, Cleaning & Sanitation and Building Maintenance processes are in place
• Stay updated on industry trends and technological advancements to maintain a competitive edge in manufacturing practices

Warehouse, Shipping/Receiving

• Responsible for directing, managing, and monitoring the overall performance of the shipping team to meet targets and maximizing the quality of experience to the company's customers
• Responsible for preparing shipping for seasonal demand and building a supply chain that is strong and stable to withstand unforeseen challenges

Does this sound like you?

• Bachelor's degree in Business Management, Engineering, or a related field
• A minimum of 10 years of experience in manufacturing and supply chain
• Extensive experience building, leading and inspiring teams with a strong ability to create an environment where people are empowered to be their best
• Skilled in fostering an engaged and motivated team environment that drives collaboration and high performance
• Experienced in designing and implementing training programs that streamline onboarding, ensuring new hires achieve productivity standards quickly and measurably
• Highly organized and detail-oriented, ensuring accuracy and efficiency in managing teams, operations and processes
• Skilled in problem-solving and conflict management, with a proven ability to address challenges and implement effective solutions that drive collaboration and operational success
• Familiarity with LEAN, Six Sigma, 5S, Kaizen and ISO Quality Standards and other related methodologies
• Proven ability to manage departmental budgets
• Proficiency in manufacturing and supply chain management software and tools, such as ERP/MRP systems (NetSuite preferred), inventory management software, and demand planning tools
• Proven ability to design and implement strategic change management initiatives

What's in it for you?

• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in the company's success -The Great Gameprofit-sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated coach to help you optimize your potential
• The opportunity to participate in Culture Club-organized activities
• Eligibility:Candidates must be legally authorized to work in Canada.

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We are an equal-opportunity employer. All applicants will receive consideration for employment, without regard to race, colour, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you require accommodation throughout the hiring process, please let us know and we will work with you to meet your needs. Reasonable accommodation requests are considered on a case-by-case basis.