Technical Business Analyst (Reaching Home portfolio)

UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF CANADA'S TOP 100 EMPLOYERS FOR 2026!

ABOUT US – WHY WE’RE HERE

Across British Columbia, communities are facing urgent and complex social challenges. United Way BC is committed to delivering lasting, community-driven impact in partnership with diverse populations across the province including Indigenous communities whose territories we live and work on. From Vancouver Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.

Our mission is to strengthen vital connections that support people in need in our communities.

Our vision is to create a healthy, caring and inclusive community.

How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.

For a more in-depth to look into our work and programs, please visit:

ABOUT YOU

As the Technical Business Analyst, you will have experience in business analysis, data analytics, and technical solution development, with a strong understanding of how data can be leveraged to inform decision-making and drive organizational impact. You have education and/or experience in areas such as business analysis, computer science, data analytics, or a related field, and are comfortable working across both technical and business domains.

You bring at least 3 years demonstrated experience in researching, organizing, analyzing, and presenting data to support strategic initiatives. You have strong skills in data analysis, reporting, and business process improvement, along with experience working with databases, BI tools, and data models. You are proficient in using tools such as SQL, spreadsheets, and visualization platforms, and bring strong problem-solving, critical thinking, and communication skills. You have the ability to translate complex data into clear, actionable insights for a variety of audiences, and are comfortable working in a fast-paced, evolving environment while managing multiple priorities.

ABOUT THIS ROLE

Reporting to the Manager, Business Intelligence and Data Governance, the Technical Business Analyst plays a key role in supporting United Way BC’s ability to leverage data to inform decision-making, strengthen community impact, and enhance organizational performance. This role will work primarily to support the Community Impact & Investment (CII) department, taking the lead on data-related priorities for multiple portfolios. This requires a deep understanding of United Way BC’s impact work and how data can be used to inform that work in a meaningful, community-centred way.

Working collaboratively with CII and other internal teams, the position develops and maintains reporting solutions, conducts analysis to identify trends and opportunities, and supports the development of data models and performance indicators. This position will require working closely with the direct supervisor, portfolio leads, and CII leadership to understand priorities, translate data and reporting requirements into practical solutions, and ensure reporting and analysis are aligned with impact objectives. The Technical Business Analyst also contributes to advancing data governance practices, improving workflows, and ensuring that staff are equipped with the tools and knowledge needed to effectively use data in their work.

* This is a regular full-time role with an end date of March 31, 2028, and may be subject to extension or early conclusion. The primary portfolio focus of this role is Reaching Home, and this position will report to the Manager, Business Intelligence and Data Governance.

Duties & RESPONSIBILITIES

Key Responsibilities: Data and Reporting Solutions

• Develops, supports and manages reports and dashboards for monitoring key metrics including community impact and financial performance
• Develops and implements organizational data models
• Lead and/or participate in organizational initiatives related to research, reporting and analytics

Key Responsibilities: Strategic Support and Analytics

• Conducts comprehensive analysis; highlighting key insights and recommendations on donor strategies, fundraising initiatives and impact strategy
• Contributes to the development of operation strategies Including measurement, tracking, trends analysis, benchmarking and goal setting where applicable
• Educate and support staff to strengthen their data knowledge and facilitate effective communication and data usage

Key Responsibilities: Business Process Improvement

• Support data governance practices and activities, contribute to development and maintenance of business glossary and data quality standards
• Review methodologies, procedures and workflows to identify areas to improve operational efficiency
• Develops and manages process documentation

General

• May participate in community engagement or fundraising activities
• Performs other duties related to the qualifications and requirements of the job

QUALIFICATIONS & REQUIREMENTS

Education

• Undergraduate degree focusing on Computer Science, Business, Economics, Mathematics or equivalent education/experience

Experience

• Three (3) years' experience as a business, technical, data analyst or related role with experience in researching, organizing, analyzing and presenting data for management use

Skills

• Proficiency in the use of databases, spreadsheets, project management tools at a moderately to highly complex level
• Advanced skills in data querying (SQL) and experience with associated BI Tools (PowerBI, Tableau, etc.)
• Experience with digital product development life cycles
• Knowledge of scripting or statistical languages (Python, R, etc.) is an asset
• Experience with any of the following is an asset, but not required; Advanced data analytics, Machine Learning, Predictive and/or statistical modelling
• Ability to use and interpret contact management databases
• Skilled in evaluating, developing and implementing processes and procedures to achieve objectives and use data effectively
• Ability to manage and meet deadlines in a dynamic environment by adapting and modifying sequence of work, methods, and standards to meet changing conditions
• Strong interpersonal skills to contribute to developing a successful team environment
• Strategic thinking with well-developed problem-solving skills
• Strong written and oral communication to communicate complex data to a variety of audiences
• Ability to exercise a high level of tact and discretion in both internal and external interactions is critical

WORKING CONDITIONS

• Adaptable to schedule changes and outside of business hours to attend meetings and events
• Hybrid role with a minimum of three (3) days in the office

CHARACTERISTICS

For success at UWBC and in this role, certain demonstrable characteristics will be required:

• A commitment to building healthy, caring and inclusive communities, internally and externally
• Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring
• Ability to navigate ambiguity and comfortably operate in it
• Drive to succeed as an individual and as a team member

At UWBC, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, programs, donors, and the communities we live and work in. At UWBC, we encourage all applicants regardless of age, sex, gender identity, colour, religion, sexual orientation, or any other basis to apply.

Don’t meet every single requirement? Studies have shown that women, people of colour and indigenous people are less likely to apply to roles unless they meet every qualification. At UWBC, we are dedicated to Justice, Equity, Diversity, and Inclusion, so if you are excited about this role, but your experience and qualifications are not perfectly aligned, we still encourage you to apply. You may be just the right candidate for this, or other roles.

This is a bargaining unit role with CUPE Local 1760. This position is at Pay Grade 39, which is $92,310.40 annually, if you are within Lower Mainland and Fraser Valley region and $88,615.80 annually, if you are outside Lower Mainland and Fraser Valley region.

Candidates must live within 80 KMs (commuting distance) from any of our offices as this position is currently a hybrid role and office attendance is required.

Interested candidates are invited to apply by submitting a cover letter and resume to job competition C-2026-26.

We kindly ask for no phone calls, please. Due to the high number of applications UWBC receive, only candidates selected for an interview will be contacted. We thank all applicants for their interest in UWBC.