Registry Administrator

Job Responsibility: Employment Type : Permanent Full-time Location(s) : SK Salary Range : $22.257-$27.891 Hourly

Why eHealth?

We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.

We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals, and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records.

Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience, and collaboration.

About the Role

Working under the Manager, Public Health and Primary Health Care Services, this role is responsible for supporting the Flu and COVID immunization programs with back entry of vaccine data collected at locations throughout the province into the provincial Public Health data repository.

As part of the Public Health and Primary Health Care Services team, you will use data quality monitoring reports, investigate, and resolve data quality issues. You may be asked to assist with business services related to requirements, documentation, implementation, training and incident management and support. Additionally, you might be asked to participate in acceptance testing of new releases of program applications. You must have a passion for customer service and an aptitude for problem solving to understand their problem and be able to communicate that to others.

This is an full time permanent role that may require shifts including days, evening, and weekend shifts in order to serve Saskatchewan citizens. The successful candidate will be able to work independently with minimal direction and must demonstrate confidentiality, accuracy, flexibility, and initiative.

Typical Daily Duties:

• Back data entry of COVID and Influenza vaccine events
• Contacting customers to ensure veracity of data collected
• Contacting immunization providers (i.e.: Clinics, pharmacies) to verify information on immunization events provided
• Investigate data issues causing exceptions when data entering
• Communicate and troubleshoot with Public Health team at eHealth
• Provide reporting stats on information entered in the system

To qualify for this position, you will have knowledge and/or experience in the following:

Typically, the knowledge and skills required for this position would be attained through the completion of a Bachelor's degree or diploma in Health Information Management, Health Informatics, or Clinical discipline combined with information management/technology education and training. In addition, we are looking for 6 months working experience within a similar role. Experience using health system applications is extremely beneficial and a CHIM designation would be considered an asset.

You will be:

• Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment; Service oriented, patient, honest, and respectful/tactful;
• Thorough, reliable, disciplined, organized, and strong attention to detail;
• Creative, logical, and have a strong motivation for continuous improvement and learning; and
• Empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated.

Required Knowledge:

• Health Information Protection Act
• Data cleansing, generating queries, database structures
• MS Office products
• Data collection processes - extracting data from source systems
• Medical Terminology

Skills:

• Actively listen, paraphrase and ask precise questions in order to clarify and understand information being received
• Identify and respond to issues and concerns of other who may be angry or frustrated to reach a mutual understanding
• Work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships
• Build cooperative working relationships with co-workers and clients to ensure credibility and confidence in services provided
• Prioritize and organize one's own workload to meet tight deadlines and successfully complete projects in a changing environment
• Apply problem-solving skills and root cause analysis to urgent data-related system issues

Abilities:

• Client-service focus
• Concise, detail oriented, thorough, and logical
• Conceptual
• Honest, accountable, responsible, and disciplined
• Supportive, respectful, and patient
• Learning oriented, adaptable, and flexible

Competencies Problem Solving

• Troubleshoot problems and identify resources required to resolve an issue;

Attention to Detail

• Utilize attention to detail skill for data quality monitoring reports, investigating and resolving issues

Organizational

• Prioritize issues and one's workload;
• Meet critical deadlines and service levels in a reactive work environment;
• Understand when to escalate issues to other team members;

Communication

• Communicate effectively, both written and verbal with customers and team members;

Team/Independence

• Effectively work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships;

Technical/Analytical

• Gather, understand and synthesize specialized information in a way that can be applied to meet the needs of the organization and customer and within given constraints;
• Train and transfer technical knowledge to current and new employees and consultants; and

Interpersonal

• Provide excellent customer service through strong interpersonal skills.

If this role sounds like the opportunity you've been looking for to challenge yourself, make a difference in people's lives, and showcase your abilities - we would love to hear from you!

Level: SIB05 Anticipated Start Date: July, 2024

We are committed to workplace diversity. Number of Openings : 1 Closing Date : Jun 11, 2024, 12:59:00 AM

Contact Us View email address on ca.edajobs.com