Account Manager

About TLN
At TLN, we help organizations unlock the power of learning through innovative technology and expert support. We work with clients around the globe to deliver learning management systems and learning solutions that drive engagement, performance and results. As a growing, fully remote company, we empower our team members to take ownership, build meaningful client relationships and make a direct impact on our success.

Position Summary
We are seeking an Account Manager to manage and grow a portfolio of existing client accounts, with a strong focus on revenue retention, renewals, upselling, cross-selling and long-term account growth.  This role will own the business relationship across assigned accounts identifying opportunities to expand the use of TLN’s learning technology and services while building strong relationships with client stakeholders.
The ideal candidate is driven, relationship-focused and comfortable taking ownership of the full account lifecycle from renewal and negotiation through to identifying, developing and closing expansion opportunities.  Success in this role will be measured by renewal performance, retention, account growth, upsell and cross-sell revenue, pipeline development, and the strength of strategic client relationships.
*This role is open to candidates who currently reside in Canada or the United States and have the legal authorization to work in their country of residence.*

Key Responsibilities

• Manage a portfolio of existing client accounts and build strong relationships with key stakeholders
• Own the renewal process, including account planning, negotiations and closing.
• Identify and pursue upsell, cross-sell and expansion opportunities to grow revenue within existing accounts.
• Develop and manage an accurate sales pipeline and forecast for assigned accounts.
• Prepare proposals, presentations and other client-facing materials and lead sales discussions as required.
• Work closely with Product, Customer Success and other internal teams to support client needs and account growth.
• Maintain a strong understanding of TLN’s LMS, products and services and effectively communicate their value to clients.
• Stay current on developments in the LMS, SaaS and learning technology marketplace.

What We’re Looking For

• 3+ years of experience in account management, sales or a related client-facing role.
• Proven experience managing client relationships and driving renewals, upselling or account growth.
• Strong sales, negotiation and relationship-management skills.
• Ability to identify opportunities, manage a pipeline and move opportunities through to close.
• Strong organizational, communication and presentation skills.
• Comfortable using AI tools and technology to improve productivity, customer communication, research and administrative workflows.
• Comfortable working independently in a dynamic, remote environment.
• Candidates must currently reside in either Canada or the United States and have legal authorization to work in their country of residence.

Preferred Experience

• Experience in SaaS, LMS, learning technology, or another B2B technology environment.
• Experience managing mid-market or enterprise accounts.
• Experience with HubSpot, or a comparable CRM, Deal Hub, or comparable CPQ, Granola, Claude, MS Teams.
• Experience working with a global client base.

What We Offer

• Competitive salary: $75,000 - $90,000 CAD (OTE $90,000 - $120,000)
• Comprehensive Health Plan: Full medical benefits after your first 3 months
• Healthcare Spending Account (HCSA): Extra tax-free dollars for your unique wellness needs (Canada), varies based on package selected in the USA
• Employee Assistance Program (EAP): Confidential 24/7 mental health and wellness support
• Remote-First Culture: Work from home with flexible daily hours
• Flexible Vacation: Take the time you need to recharge
• Stay Connected: $100 monthly stipend ($1200/year) towards your phone or internet bills