Shipping Desk Agent

Job Responsibility:

Our employees directly contribute to our rapidly growing organization and have achieved exceptional skillsets in doing so. Looking to be part of a passionate, transparent and collaborative environment, then read on! Ceratec is where you want to be.

It's a great opportunity to get a foot in the door of a growing company that is committed to your career growth.

We are seeking individuals that are ambitious, curious, client-oriented and enjoy a fast-paced environment.

About the position

• Responsible for greeting and providing courteous service to customers regarding their orders, returns and any other needs;
• Respond to customer inquiries, in person, by phone, email or chat, providing exceptional customer service;
• Perform data entry and information retrieval in various computer systems as needed;
• Ensure the smooth internal exchange of information related to customer orders primarily between the shipping counter and the freight forwarding department;
• Ensure that invoicing is accurate and done on a daily basis;
• Responsible for the administration of deposits and petty cash for the day involved;
• Generate and process various reports, as well as perform various administrative tasks as requested by the supervisor;
• Responsible for performing administrative tasks related to deliveries for our internal and external trucks;
• Other related duties.

Qualifications

• Minimum 1-2 years prior experience in a similar role;
• Prior experience with monetary transactions with customers, such as cash, debit or credit card payments and payment management;
• Prior experience in an order desk environment with the ability to interact with customers in a professional and courteous manner, even in stressful situations;
• Prior experience in shipping and logistics preferred;
• Prior experience with integrated order/inventory management software (ERP), preference for Epicor Prophet-21 (P-21) or similar;
• Excellent understanding and experience with Microsoft Office and Google Suite software, with good ability to work with MS Excel.

About Ceratec

Ceratec Surfaces is a Canadian family owned business. Ceratec Surfaces expertise in the ceramic and vinyl segments has been owned since 1949. We strive every day to provide our customers with unmatched inspiration and simplicity.

If you're ready for a challenge and this position sounds like you, we would love to hear from you!

*Kindly note that only candidates selected for interviews will be contacted. Furthermore, by applying for this position, you are consenting to the sharing of your resume and interview notes with all individuals involved in the hiring process.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• Day shift
• Monday to Friday
• No weekends

Application question(s):

• Do you have a valid work permit to work in Canada?

Experience:

• administrative: 1 year (preferred)

Work Location: In person