Parts Counterperson / Salesperson

Job Description

Job Description

Are you detail-oriented, technically minded, and motivated by helping customers solve problems? We are seeking a dependable Parts Specialist / Counter Sales Representative to join our team!

In this multi-faceted role, you will be the hub of our parts operations—serving walk-in, phone, and email customers, supplying our internal service technicians with required components, and managing day-to-day warehouse shipping, receiving, and inventory tasks.

If you have a solid understanding of construction equipment, know how to navigate parts diagrams, and thrive in a fast-paced environment where quality and teamwork matter, we want to hear from you.

Key Responsibilities

Parts Counter Sales & Customer Support:

• Assist walk-in retail customers, internal service technicians, and external clients via phone and email to identify and fulfill parts orders.
• Interpret technical equipment schematics, parts diagrams, and catalog systems accurately to ensure the right components are selected.
• Act as a brand ambassador by delivering exceptional, friendly, and knowledgeable service across all client and internal department interactions.

Order Fulfillment, Shipping & Receiving:

• Pick, pack, and inspect parts orders for local delivery, shipping, or transfer to branch locations using correct warehousing protocols.
• Receive, inspect, log, and stock routine vendor shipments as well as high-priority emergency parts orders.
• Safely operate material handling equipment (e.g., forklifts, pallet jacks) to move heavy equipment components.
• Handle vendor returns, warranty parts processes, and proper disposal/scrapping of non-returnable inventory according to company guidelines.

Inventory Control & Logistics:

• Participate in cycle counts and annual physical inventory audits in coordination with parts management.
• Identify and correct inventory discrepancies, short/over situations, and duplicate bin locations.
• Operate company vehicles to pick up or deliver urgent parts and supplies as directed.

Qualifications & Requirements

Minimum Requirements:

• High school diploma or technical school certificate in parts operations, or equivalent experience in warehouse distribution.
• Valid Driver’s License with a clean driving record to operate company delivery vehicles.
• Forklift Certification (In house training provided).
• Working knowledge of heavy equipment, construction machinery, or automotive mechanical systems.
• Ability to read and interpret technical parts diagrams and schematic drawings.
• Strong written and verbal communication skills with a customer-first attitude.

Preferred Qualifications:

• 2+ years of experience in a heavy equipment dealership, agricultural, or industrial machinery parts department.

Physical Demands

• Ability to lift, carry, and maneuver heavy parts and equipment up to 50–75 lbs .
• Willingness to perform manual labor, including bending, reaching, standing for extended periods, and working in warehouse or shop environments.

What We Offer

• Competitive Pay & Steady Hours: Stable full-time schedule.
• Supportive Workplace Culture: A collaborative, respectful environment built on strong cross-department teamwork.
• Professional Growth: Continuous product training and career advancement opportunities within the dealership.