Bilingual - Tactical Scheduler, GTA
$25 per hourGardaWorld
Bilingual Tactical Scheduler
If you are looking for a fast-paced role where you can make a direct impact on daily operations, this opportunity is for you. As a Bilingual Tactical Scheduler, you will play a key role in coordinating staffing requirements, managing scheduling requests, supporting operational teams, and ensuring exceptional service delivery across the GTA. You will be responsible for maintaining coverage, responding to employee and client inquiries, and supporting the Regional Operations Centre on a shift-to-shift basis.
We are growing our Operations Centre team in Toronto. If you enjoy problem-solving, multitasking, and working in a dynamic environment, we want to hear from you.
What's in it for you?
Competitive hourly wage - $25.00/hr
Full-time opportunity
Continental rotation schedule averaging 42 hours per week
Career advancement opportunities within GardaWorld
Ongoing training and development
Professional and collaborative work environment
Opportunity to work with one of Canada's leading security organizations
- Location: North York, ON M3C 3E5
Responsibilities for Bilingual Tactical Scheduler
Monitor and respond to incoming phone calls and emails in a timely manner
Manage employee book-offs and secure suitable replacement personnel
Create and maintain schedules using workforce management software
Ensure all open shifts are filled while minimizing overtime costs
Coordinate with Account Managers, Portfolio Directors, clients, and security personnel
Administer schedule changes and staffing adjustments
Monitor employee safety and operational compliance programs
Escalate operational concerns, customer complaints, and service issues as required
Maintain accurate scheduling records and operational documentation
Participate in projects and initiatives that support Operations Centre objectives
Qualifications for Bilingual Tactical Scheduler
High School Diploma or equivalent
Fluent in both English and French (verbal and written)
Experience in scheduling, dispatching, workforce coordination, customer service, or a related field
Strong communication, organization, and problem-solving skills
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
Ability to prioritize tasks and make decisions in a fast-paced environment
Available to work a continental rotation, including 12-hour day and night shifts, weekends, and holidays
Ability to maintain confidentiality and professionalism at all times
Must be legally eligible to work in Canada
This posting is for a position that is currently vacant within the organization.
SSTOR
$21.71 per hour
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