Technical Service Delivery Lead - Banking Platform SME
Temporary
Astra North Infoteck Inc.
Technical Service Delivery Lead - Banking Platform SME
Job Description
Role Description
- Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment
- Troubleshoot issues in scheduling, ad sales, traffic, and billing modules
- Handle incidents, service requests, and user queries via ticketing tools
- Perform SQL-based database troubleshooting, data validation, and fixes
- Investigate and resolve data inconsistencies and system integration issues
- Conduct root cause analysis (RCA) and ensure SLA adherence
- Support user access, configurations, and minor enhancements
- Work closely with sales, traffic, finance, and technical teams
Essential Skills
- Strong experience in Operative IBMS BMS system
- Knowledge of broadcast/media workflows (scheduling, ad sales, traffic, billing)
- Hands-on SQL & database troubleshooting (mandatory)
- Experience in helpdesk / EUC support environment
- Familiarity with ServiceNow, JIRA, or similar tools
- Strong analytical, problem-solving, and communication skills
- Understanding of infrastructure / EUC environment (VDI, VPN, etc.)
- Knowledge of integrations and reporting tools
Vacancy posted a month ago
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