Manager, Network Service Delivery

Work Location:

Toronto Ontario Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$96900 - $136800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Manager Network Service Delivery plays a critical leadership role in ensuring the reliability security and continuous evolution of the network services that enable TDs retail campus and colleague experience across Canada and the United States. This leader is accountable for delivering highly available scalable and customer-centric network services that support business growth operational excellence and a seamless user experience.

As the steward of Retail and Campus Network Services this role drives service performance operational resilience and lifecycle modernization across LAN WAN SD-WAN routing and switching technologies. Through proactive planning data-driven decision making and a culture of continuous improvement the Manager ensures network services remain secure stable and aligned with evolving business needs.

The successful candidate brings together strong people leadership stakeholder influence and technical expertise to build trusted partnerships across Network Engineering Network Architecture Wi-Fi & Network Access Control (NAC) Employee Enablement and business teams. By aligning technology investments operational priorities and service outcomes this leader enables the organization to deliver exceptional customer and colleague experiences while advancing TDs strategic objectives.

KEY ACCOUNTABILITIES

Retail & Campus Network Service Delivery

• Manage service delivery team of engineers for enterprise campus and retail network services.
• Drives a culture of automation and operational excellence leveraging Infrastructure-as-Code and process automation principles to improve consistency efficiency resiliency and service delivery outcomes across the network estate
• Accountable for financial planning budget management vendor spend oversight and continuous identification of opportunities to improve operational efficiency and reduce total cost of ownership.
• Support retail & campus openings relocations renovations and network infrastructure refresh initiatives.
• Partner with Network Engineering teams to ensure standards architectures and technology roadmaps are operationally supportable.
• Lead lifecycle planning activities for network hardware/software initiatives.
• Drive continuous improvement initiatives that improve service quality operational efficiency and customer satisfaction.
• Develop and maintain service delivery governance processes and operational standards.

Network Operations Partnership & Major Incident Leadership

• Partner with Network Operations to ensure efficient handoff of projects from service delivery to Ops
• Serve as the L3 escalation leader for Priority 1 and Priority 2 network incidents.
• Lead cross-functional resolution efforts and executive communications during major outages.
• Drive post-incident reviews corrective actions and problem management initiatives to improve service stability.

Leadership & People Management

• Leads high-performing team through self-awareness empathy active listening and the ability to positively influence outcomes across diverse stakeholder groups.
• Establish clear goals priorities and performance expectations.
• Manage workforce planning talent development and succession planning.
• Foster a culture of accountability collaboration customer focus and continuous improvement.

Stakeholder Management & Communication

• Serve as the primary point of contact for network service delivery stakeholders.
• Communicate service performance risks and strategic initiatives to leadership.
• Partner with technology and business teams to align network services with organizational priorities.
• Represent Network Service Delivery in governance operational and planning forums.

Lifecycle Management & Continuous Improvement

• Lead lifecycle planning for network infrastructure carrier services and technical debt reduction.
• Drive service improvements through automation standardization and process optimization.
• Ensure documentation support models and operational procedures remain current.
• Support audit compliance risk and resiliency initiatives.

EDUCATION & EXPERIENCE

• Bachelors degree or equivalent experience in Information Technology Computer Science Engineering or Telecommunications.
• 8 years of experience supporting enterprise network services and infrastructure.
• 3 years of leadership experience direct management of teams.
• Experience supporting large-scale retail campus branch or distributed enterprise environments.
• Strong knowledge of LAN WAN SD-WAN routing switching carrier services network observability and ITSM processes.
• Experience managing SLAs KPIs service governance vendors and service providers.
• Strong communication analytical and stakeholder management skills.
• Experience leading major incident response and service restoration efforts.

Preferred Qualifications

• Experience in financial services retail or other highly distributed enterprise environments.
• Experience with Aruba Arista or Cisco networking technologies.
• Experience with SD-WAN platforms and ServiceNow.
• Experience with observability platforms such as ThousandEyes NetBrain or Splunk.
• Familiarity with network automation and infrastructure management tools.
• ITIL Foundation CCNA CCNP Enterprise PMP or equivalent certifications.

Technical Competencies

• Enterprise LAN WAN and SD-WAN service delivery
• Routing and switching technologies
• BGP OSPF QoS TCP/IP DNS and DHCP
• Carrier and circuit service management
• Network observability and performance monitoring
• Major incident problem and change management
• Service delivery governance and KPI management
• Vendor and supplier management
• Lifecycle planning and continuous improvement

Success Measures

Success in this role will be measured by:

• Business Alignment of Network Services
• Team Leadership & Talent Development
• Financial Stewardship & Cost Optimization
• Service Delivery Performance
• Service Ownership & Governance Effectiveness
• Major Incident Leadership & Resolution Outcomes
• Lifecycle & Modernization Delivery
• Stakeholder Satisfaction & Partnership
• Continuous Service Maturity

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Required Experience:

Manager