Lead Food service Supervisor ( Retail Brands)

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT'S THE JOB?

Position Summary

The Food Service Supervisor is responsible for supporting the daily operations of retail food service outlets, ensuring excellent customer service, food quality, food safety, and operational efficiency. The supervisor leads front-line team members, monitors performance, and ensures company standards, policies, and procedures are consistently followed.

Key Responsibilities

Operations Management

• Supervise daily operations of retail food outlets, including Tim Hortons, Subway, Quesada, Starbucks and other branded concepts.
• Ensure all food products are prepared, displayed, and served according to brand standards.
• Monitor service levels to ensure a positive guest experience.
• Assist with opening, closing, cash handling, and daily operational procedures.
• Respond promptly to customer concerns and resolve issues professionally.

Team Leadership

• Provide leadership, coaching, and support to team members during shifts.
• Assign duties and ensure staff complete tasks efficiently.
• Train new employees on company policies, food safety, customer service, and operational procedures.
• Conduct shift briefings and communicate operational updates.
• Monitor employee performance and provide ongoing feedback.

Food Safety & Quality Assurance

• Ensure compliance with all food safety, sanitation, allergen, and health regulations.
• Monitor product quality, freshness, portion control, and presentation standards.
• Complete temperature logs, cleaning schedules, and food safety documentation.
• Maintain a clean, organized, and safe work environment.

Inventory & Cost Control

• Assist with stock management.
• Monitor waste levels and support food cost control initiatives.
• Ensure proper receiving, storage, rotation (FIFO), and handling of products.
• Report inventory shortages and equipment concerns to management.

Administrative Duties

• Complete daily reports, cash reconciliations, and operational checklists.
• Support scheduling and attendance tracking.
• Ensure compliance with company policies and collective agreement requirements where applicable.
• Assist management with audits, inspections, and operational reviews.

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum 4 years of Manager experience in food service, quick-service restaurant, or retail operations.
• Strong customer service and leadership skills.
• Knowledge of food safety and sanitation practices.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent communication and problem-solving skills.
• Cash handling and POS system experience.
• Basic Food Safety Certification required (or willingness to obtain).
• Allergen Awareness Certification required (or willingness to obtain).

Skills & Competencies

• Leadership and team development
• Customer service excellence
• Time management and organization
• Conflict resolution
• Food safety compliance
• Attention to detail
• Ability to work flexible shifts, including evenings and weekends

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 25 lbs (11 kg).
• Ability to work in a fast-paced food service environment.

Working Conditions

• Retail food service environment.
• Exposure to hot equipment, kitchen machinery, and food preparation areas.
• Flexible schedule including mornings, evenings, weekends, and holidays as required.

Additional Information

WHAT’S IN IT FOR YOU?

• Security - in a time when other companies are downsizing, we are growing
• Very competitive compensation package
• Advancement opportunities
• Be #1 on day 1 by joining an industry leader

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.