Assistant Food & Beverage Manager

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for an Assistant Food & Beverage Manager. 

We are also on a bus route, with a stop just outside of the hotel, and are our complimentary shuttle also picks up our employees near the bus loop at UBCO.

What will you be doing?

The Assistant Food & Beverage Manager supports the Food & Beverage Manager in overseeing the daily operations of all food and beverage outlets, including Gulfstream, Café Quattro, Banquets, and the Hampton Breakfast Room. This role is responsible for maintaining service standards, supporting team development, ensuring operational efficiency, and delivering exceptional guest experiences. The Assistant Manager works closely with department leaders to ensure financial targets, brand standards, and operational goals are achieved.

• Support the daily operations of all Food & Beverage outlets to ensure consistent service quality and guest satisfaction.
• Provide hands-on leadership during service periods, supporting the team and assisting with floor operations when required.
• Ensure service standards and brand expectations are consistently met across all outlets.
• Monitor guest feedback and resolve concerns promptly to maintain a positive guest experience.
• Assist with the planning and execution of banquets and special events as required.

Team Leadership & Development

• Support recruitment, training, and development of Food & Beverage team members.
• Provide ongoing coaching, performance feedback, and mentorship to supervisors and service staff.
• Assist in maintaining a positive, safe, and engaging work environment that promotes teamwork and accountability.
• Participate in performance evaluations and disciplinary processes when required.
• Lead by example by demonstrating professionalism, service excellence, and strong leadership on the floor.

• Assist with managing departmental labour costs through effective scheduling and staffing strategies.
• Support inventory management, purchasing, and cost control initiatives.
• Ensure accurate cash handling procedures, daily cash reconciliation, and financial reporting are followed.
• Oversee and verify daily duebacks and financial discrepancies, ensuring timely follow-up and resolution.
• Monitor and process gratuity distribution and tip reconciliation to ensure accuracy and compliance with company policies.
• Assist with payroll review and submission, including verifying staff hours, tip allocations, and resolving payroll discrepancies.
• Ensure proper record keeping for all financial and operational documentation.
• Assist with tracking departmental performance, including sales, labour costs, and productivity metrics.
• Contribute ideas and initiatives that drive revenue growth and enhance guest experiences.

• Ensure compliance with company policies, brand standards, and all health and safety regulations.
• Maintain a strong focus on workplace safety and actively support Health & Safety initiatives.
• Conduct regular inspections to ensure cleanliness and maintenance standards are upheld in all guest and service areas.
• Support the implementation and ongoing review of operational policies, procedures, and service standards.

• Participate in daily stand-ups, leadership meetings, and Food & Beverage planning meetings.
• Collaborate with other departments to ensure seamless guest experiences across the property.
• Communicate operational updates, service expectations, and team goals effectively.

• Minimum 2 years supervisory or leadership experience in a high-volume hospitality environment.
• Serving It Right Certification required.
• WSET Wine Certification (Intermediate) or equivalent considered an asset.
• Experience with restaurant and hospitality systems including Squirrel POS, OpenTable reservation management, and Moneris payment processing systems preferred.
• Strong leadership and team development skills.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Strong verbal and written communication skills.
• Guest-focused mindset with a positive and professional attitude.
• Ability to work flexible hours including evenings, weekends, and holidays.

Perks  

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott brands
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Don't miss this exciting opportunity to join our Four Points family!