Account Director (Healty marketing agency)

At Lemieux Bédard, health and wellness are as much a part of our culture as they are our area of expertise. If this work environment appeals to you, here’s your chance! We are looking for a digital project manager to join our energetic and genuinely friendly team. The role can be performed from either of our offices; in Montreal or Sherbrooke, in a hybrid mode. Working at Lemieux Bédard means joining a team of about +125 dynamic, passionate, and caring individuals. Our expertise in communication, marketing, and linguistic services in the health sector has been honed for more than 35 years, and our sustained growth is a testament to the excellence of our relationships with our clients and employees.

The Account Director is responsible for strategic development, account management, and account growth. They will assume a leadership position with clients to recommend best strategies and tactics and will oversee the execution of projects internally. Researching and developing new business opportunities will also be an important part of the role.

Skills

• Understanding of life sciences and interest in science/pharma
• Strong strategic know-how and sharp business acumen
• Ability to develop long-term business relationships
• Ability to multitask and deliver under pressure
• Organizational and planning skills
• Ability to lead and inspire others, propose solutions, and make decisions

Requirements

• University degree in a job-related discipline
• 1+ years of agency or pharmaceutical company experience in an Account Director role
• Bilingual (English and French), written and spoken

Main responsibilities

Client relations management

• Direct account plans and activities while respecting deadlines and budget constraints
• Assume a leadership role during client briefings, kick-off meetings (internal project launches), and client presentations
• Maintain constant contact with clients to ensure their needs are met and exceeded; establish long-term relationships with clients and stakeholders, and provide them with a positive Lemieux Bédard experience at every encounter
• Lead brand and strategy development for accounts
• Counsel and challenge clients on strategic angles and tactics
• With a view to constant expansion, ensure profitability and support business growth by proposing new venture opportunities
• Develop new business opportunities with current client base and potential prospects
• Proactively research pitch opportunities and play an active role during the pitch

Finance

• Develop and present budgets adapted to clients’ realities; suggest a variety of options when appropriate
• Examine and approve estimates prior to submission to ensure revenue realization and profitability
• Outline monthly forecasts for accounts under the client’s direction and review on a weekly basis
• Respect specific client criteria in terms of purchase orders, billing, and payment terms

Internal management

• Embody the client’s voice internally; act as a brand ambassador
• Write project and creative briefs (in collaboration with the team)
• Act as a coach and mentor with direct reports and other members of the account services team to nurture their professional growth and to help organize priorities
• Ensure quality control to satisfy and surpass client expectations
• Frequently review budgets and propose solutions if necessary
• Supply the creative team with constructive feedback following concept unveiling
• Help identify staffing and training needs

For the LeMIEUX-being of our employees

• Group insurance coverage (50% of premiums are employer paid) with free access to telemedicine
• Flexible 37.5-hour work week in a hybrid formula
• Attractive vacation time, welcome days, work-life balance days, and more
• Summer schedule to enjoy Friday afternoons off (4 months)
• Possibility of working abroad for a period of 1 month
• Training program and personalized professional happiness meetings
• Year-round wow activities (yoga sessions, beer tasting, bowling, summer/Christmas parties, etc.)
• A dynamic team of 125+ employees across Canada with offices in Sherbrooke and Montréal
• A socially responsible company involved in its community and a respectful workplace that promotes inclusion, diversity, and individual well-being.