Customer Service Associate

Canadian Energy is a SOLV4EX Company.

Canadian Energy is a well-established, successful, and rapidly growing stored and renewable energy company with locations across Canada. Proudly Canadian-owned and operated, we partner with Canadian businesses to power operations with dependable energy solutions. We provide our customer’s solutions in the form of batteries, stored energy, DC power conversion, and renewable energy solutions throughout Canada and all over the world. 

Our dedicated employees embody our core values: Honest, Humble, and Hungry. Canadian Energy is 100% Canadian, 100% committed, always. Read about our story here:   Canadian Energy- Our Story

About the position: 

We are looking for someone who is interested in learning about Canadian Energy products and interacting with customers. In this position, you will have the opportunity to work with customers to select the Canadian Energy product that is best for their needs. Each customer's needs are unique, and the successful candidate will need to be comfortable using their product knowledge to find creative solutions with customers. This position is a great opportunity for the selected candidate to gain valuable experience in customer service, office administration, and invoicing. Experience in these areas provides foundational knowledge that can be applied to various expanded career paths.

As a Canadian Energy team member, a typical week will include the following: Customer Service.  You’ll strive to provide an exceptional experience for our customers at the front counter and by telephone. Improve value for the customer by offering new products and services or by consolidating their purchases.
Operations.  Assist with administration i.e., issue invoices and manage customer accounts in Company ERP system (NetSuite) including order-taking, order-entry and order fulfillment.

Shipping and Receiving. At times assist in all aspects of warehouse duties including labeling of product, preparation of shipping documentation, inventory counts and general cleanup/maintenance. Depending on business needs, this position may require loading and unloading trucks/trailers as well as putting away stock and picking orders. 
Safety.  Consistently uphold all company culture, health and safety, security and operational policies and procedures. Proficient knowledge of safe material handling techniques.

Equipment.  Safely operate power and manual lift equipment. This position will be required to drive a forklift at times. 
Work Schedule : Monday to Friday, 8am to 5pm; occasional rotating Saturday shift.

Location: This position is located in Medicine Hat, AB. 

Requirements:

- High school diploma or GED preferred.
- Able to consistently and safely lift 50 pounds.

- Developed customer service skills. 

- Strong attention to detail. 

- Ability to accurately follow direction.

- Steel-toed safety boots are a requirement.

- The ability to pass a background check and provide a driver’s abstract. 

Compensation:

- Market competitive salary.
- Relevant job training.

- Health and Dental Benefits.

- Monthly exercise reimbursement program. 

- An opportunity to be part of a 100% Canadian owned + operated company!