FULL-TIME SERVICE DESK TECHNICIAN - Information Systems Department

JOB POSTING

MIDDLESEX HOSPITAL ALLIANCE

STRATHROY MIDDLESEX GENERAL HOSPITAL & FOUR COUNTIES HEALTH SERVICES

Posting #126-2026

FULL-TIME SERVICE DESK TECHNICIAN – Information Systems Department

Salary: $32.090 – $38.317

Reason for Posting: Existing Vacancy

Position Overview:

The Information Technology Department is seeking a Service Desk Technician to provide frontline technical support to clinical and administrative staff across the Middlesex Hospital Alliance. The successful candidate will support a variety of technologies while delivering excellent customer service, troubleshooting issues, and building positive working relationships.

This is a full-time, on-site position requiring travel between Strathroy Middlesex General Hospital (Strathroy) and Four Counties Health Services (Newbury), as well as participation in an on-call rotation (approximately one week per month). Initial training and probationary period will be completed on-site. Following successful completion, employees may be eligible for up to one remote workday per week, subject to operational requirements and organizational policy.

Responsibilities

• Provide first-line technical support to staff across multiple hospital sites. 
• Troubleshoot and resolve hardware, software, mobile device, and access-related issues. 
• Support Microsoft 365 and other organizational applications. 
• Assist with device deployment, configuration, updates, and lifecycle management.
• Serve as a trusted and approachable point of contact for technology support. 
• Create and maintain technical documentation and knowledge resources. 
• Participate in technology projects and continuous improvement initiatives. 

Qualifications:

• Must provide vaccination records or proof of immunity against measles, mumps rubella and varicella (chicken pox) and proof of 2 COVID-19 vaccinations
• Must provide documentation of the Tuberculosis skin testing within the previous 12 months
• Diploma, degree, or equivalent education and/or experience in Information Technology or a related field.
• Strong customer service and interpersonal skills.
• Demonstrated troubleshooting and problem-solving abilities.
• Ability to prioritize work and manage multiple tasks.
• Commitment to continuous learning and adapting to new technologies
• Strong communication skills in English (written and verbal)
• Valid Ontario class "G" driver's license and access to reliable transportation.
• Ability to work regularly on-site at MHA locations.
• Demonstrated excellent attendance

Additional Assets

Experience supporting or working with one or more of the following:

• Microsoft 365, Teams, and SharePoint Online
• Endpoint management solutions (e.g., Microsoft Intune)
• Identity and access management technologies
• Service desk and ticket management systems
• End-user technology hardware, including computers, peripherals, telephony, and mobile devices
• Healthcare or clinical applications
• Cybersecurity tools and best practices

We recognize that candidates may not possess all experience listed. If you are enthusiastic about this opportunity and feel your skills and experience will contribute to success in this role, we encourage you to apply.

Qualified individuals interested in this opportunity may submit a resume using the online form.

At the MHA, we are committed to the principles of justice, equity, diversity and inclusion — values that strengthen our healthcare team and the communities we serve. We strive to create a workplace where everyone feels respected, supported, and a sense of true belonging.

We encourage applications from people from all backgrounds, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those of diverse sexual orientations and gender identities, and all individuals who can contribute diverse perspectives and experiences.

The MHA is also pleased to provide accommodations throughout the recruitment process, in accordance with the AODA and the Ontario Human Rights Code. If you require any accommodations, please contact Human Resources at View phone number on knighthunter.com.

Only applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (Criminal Records and Judicial Matters Check/Vulnerable Sector Check) completed in the last 12 months (original document) prior to commencing employment.

*Accommodations are available on request for interviews and other selection processes*