Senior WFM & Contact Center Optimization Leader
Aviso
A leading wealth-management organization in Toronto seeks a Senior Manager, Workforce Management and Optimization. You will lead the development of employee-centric practices in a customer service environment. With over 8 years of experience, you should understand WFM principles and excel in fostering collaboration and innovation. The role includes coaching staff, enhancing processes, and leading reporting efforts across contact centers. A competitive compensation package and comprehensive benefits are offered. #J-18808-Ljbffr
Vacancy posted 17 hours ago
Similar jobs that could be interesting for youBased on the Senior WFM & Contact Center Optimization Leader in Toronto, ON vacancy
- ...Resolve is assisting call centre and contact centre organisations in hiring... ...for multiple mid–senior opportunities across customer operations... ...training, workforce management (WFM), customer experience (CX), and... ...channels Manage team leaders/supervisors and drive performance...SeniorFull time
Hire Resolve.com
Toronto, ONa month ago - ...leading work streams or small teams ERP Project Implementations as a senior team member or team lead Experience implementing full life cycle Infor CloudSuite or equivalent ERP implementation; HR WFM, WFM or HCM LN, M3 is preferred; Infor certification is an advantage...SeniorFull time
Thinkpivot
Toronto, ONmore than 2 months ago - ...and issues before they occur so that proper mitigating strategies can be developed. Articulates and prioritizes issues and risks at senior executive levels and recommends mitigation strategies for decision makers. Establishes and participates in steering committee and...SeniorFull timeInternship
Maarut Inc
Toronto, ON8 days ago $110k - $120k per year
...s largest non-bank branch network—and a leader in financial solutions for underserved communities... ...C$ 120,000 The Job - Product Owner, Contact Center Pod The Product Owner, Contact Center... ..., intelligent routing, workforce optimization, CRM integrations, and digital channels....SuggestedLong term contractTemporary workWork at officeImmediate startRemote work- ...have a job opening for \\\ Project Manager/Leader - Senior \\\\\\ for our direct client Province of... ...and issues, as well as coordinating and optimizing the use of assigned resources to ensure... ...Leader works effectively with business leaders, delivery teams, and external partners,...SeniorFull time
Itprofound Inc.
Toronto, ONmore than 2 months ago $96.65 - $115.98 per hour
...RQ11649 - Project Manager/Leader - Senior Duration: 6 Months (135 Business Days) 1 Extension Location: 5 Days Onsite at Toronto No security clearance Description Responsibilities: Provides project management on large scale complex high profile...SeniorFull timeSource Code
Toronto, ON22 days ago- ...issues before they occur so that proper mitigation strategies can be developed. Articulates and prioritizes issues and risks at senior executive levels and recommends mitigation strategies for decision-makers. Establishes and participates in steering committee and...SeniorFull timeContract workInternship
Maarut Inc
Toronto, ON26 days ago $104k - $215k per year
...ll do The Global O2E Transformation Leader will responsibilities will include:... ...reports, as well as supporting analytics, for senior DTTL Leadership including CEO, COO, Global... ...present to and collaborate with business leaders Strong ability to communicate across all...SeniorPermanent employmentFlexible hours$94.3 - $113.04 per hour
...RQ00227 - Project Manager/Leader - Senior Contract: 6 months (130 business days) Hybrid (up to 3 days a week onsite) Location... ...between business stakeholders technical teams and offshore delivery centers. Oversee and coordinate the work of offshore development...SeniorFull timeContract work3 days per weekSource Code
Toronto, ONa month ago$96.65 - $115.99 per hour
...RQ11604 - Project Manager/Leader - Senior Duration: 10 Months (204 Business Days) + 4 Possible Extension Location: 222 Jarvis Street Toronto (Work onsite from Toronto office) CRJMC Must Have: Provide senior functional expertise, project leadership...SeniorFull timeWork at officeSource Code
Toronto, ONa month ago- ...Technical Lead – IVR & Contact Center Applications Location: Toronto, ON Work Mode: 4 days hybrid Skill Required: • Lead the design, development, implementation, and support of IVR and Contact Center applications. • Strong experience in IVR and Contact...Permanent employment
$96.65 - $115.99 per hour
...RQ11582 - Project Manager/Leader Duration: 6 Months (152 Business Days) + 1 Possible Extension Location: 222 Jarvis Street, Toronto... ...be developed. Articulates and prioritizes issues and risks at senior executive levels and recommends mitigation strategies for...SeniorFull timeInternshipSource Code
Toronto, ONa month ago$96.65 - $115.99 per hour
...RQ11582 - Project Manager/Leader Duration: 11 Months (225 Business Days) + 1 Possible Extension Location: 222 Jarvis Street, Toronto... ...be developed. Articulates and prioritizes issues and risks at senior executive levels and recommends mitigation strategies for...SeniorFull timeInternshipSource Code
Toronto, ONa month ago- ...Bilingual QE Engineer – Contact Center Tools Key Skills: Amazon Connect, French Speaking & Test Automation Skill Required: • Expertise in QE with Contact Center platforms. • IVR/Routing Automation using Cyara, Hammer etc. • Automation testing across UI...Permanent employment
$96.65 - $115.98 per hour
...RQ11608 - Project Manager/Leader - Senior Duration: 6 Months (135 Business Days) 1 Possible Extension Location: 5 Days ONSITE at Toronto No Clearance Required Description Responsibilities: Provides project management on large scale complex high profile...SeniorFull timeWork at officeSource Code
Toronto, ONa month ago- ...technology, remain nimble even as a global leader, and create technology that helps our... ...Description We are looking for a Senior Full Stack Engineer to join the Workforce... ...management, and operational reporting in contact center environment. You will use Java and Spring...SeniorFull timeInternshipRemote workRelocationShift work
- Qualifications and Experience: Bachelor’s degree in computer science, Information Technology, or related field. Minimum 10 years of experience in IT Service Management, Release Management, Change Management, Project Delivery, or related disciplines. Demonstrated ...SeniorLong term contractFull time
Maarut Inc
Toronto, ONa month ago $110k - $120k per year
...We are seeking a Senior QA Automation Engineer with strong Contact Center Quality Engineering experience, hands-on IVR/routing automation expertise, and professional French-speaking capability. The role focuses on automation across Contact Center platforms, UI and APIs, Agent...SeniorFull time- ...Experience on workload characterization, queuing analysis and optimization, in order to provide a systematic way to select system design parameters... ...and HR Director 3. In person interview with Manager, HR Director, and Management Please contact Vincent for specific details!...Full timeContract work
MOTOCOL
Toronto, ONmore than 2 months ago - Responsibilities: ~ Provides project management on large scale, complex, high profile and high risk projects for OPS I&IT initiatives. Ensures project deliverables meet clientsâ business requirements on time, scope and budget, with a foc Requirements Experience...SeniorFull time
Maarut Inc
Toronto, ONmore than 2 months ago - ...phase of this modernization initiative. The resource needs to act as the primary liaison between business partners, IT teams, and senior leadership, ensuring collaboration across all workstreams with the goal of securing a successful launch of a major enterprise I&IT project...SeniorFull time
Maarut Inc
Toronto, ONmore than 2 months ago - ...business aptitude Persistent attention to detail Excellent verbal and written communication skills (clear & concise) Self-motivated leader with strong interpersonal skills Advanced skills in Microsoft Project, Microsoft Office, and Visio, and Planview Proven ability...SeniorFull timeWork at office
Maarut Inc
Toronto, ONmore than 2 months ago $143.95k - $193.95k per year
...touchpoint. Within Accenture Song, our Contact Center Transformation practice helps clients... ...cloud contact center platforms, workforce optimization, customer experience transformation, and... .... You Are: A strategic sales leader with a demonstrated ability to shape, position...SeniorFull timeWork at officeLocal area$48k - $55k per year
...is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us. Responsibilities Responding to telephone service requests in a fast-paced environment on a queue; incoming calls Participate...Long term contractFull timeWork at officeRemote workMetergy Solutions
Toronto, ONmore than 2 months ago- .... About us eStruxture Data Centers is an award-winning company and... ...As an award-winning industry leader, our data centers help our... ...About the role Reporting to the Senior VP of Operations & Engineering... ...high-level program strategies, optimizing productivity, and ensuring...SeniorFull timeWork at officeLocal areaRemote workMonday to friday
Estruxture Data Centers
Toronto, ONa month ago - ..., operations) to align investment strategies ~ Excellent stakeholder management and communication skills, including engagement with senior leadership ~ Track record of delivering practical, outcome-focused solutions that support real capital investment decisions Additional...SeniorLong term contractFull timeInternshipFlexible hours
Turner
Toronto, ONmore than 2 months ago $80 - $150 per hour
...Type: Contract Compensation: $80–$150/hour Location: Remote Role Responsibilities Develop and optimize agentic search systems for production environments. Own relevance and retrieval processes to ensure systems meet user needs....Full timeContract workSummer workRemote workMercor
Toronto, ONmore than 2 months ago$96.65 - $115.98 per hour
...RQ11158 - Project Manager/Leader - Senior 8+ Months(180 Business Days) + Possible 60 days of extension ONSITE - Toronto Must Have: ~8–10+ years of demonstrated experience managing complex IT projects, preferably in infrastructure and operations environments...SeniorFull timeSource Code
Toronto, ONmore than 2 months ago- ...spatial awareness. The AI Center in Toronto, Canada plays a pivotal... ...and highly self-motivated leader to head the lab. The candidates... ..., and technology thought leaders ~ Strong presentation skills... ...employment selection process, please contact the recruiter or email...Long term contractFull timeWork at officeLocal areaHome officeFlexible hours
Samsung Research America
Toronto, ONa month ago - ...support this initiative, we are looking for proactive Point of Contact (PoC) Coordinators who will build relationships with local communities... ...sources. Build and maintain relationships with community leaders and business representatives. Recruit groups of participants...Remote jobFull timeLocal areaFlexible hours
Tsmg
Toronto, ONmore than 2 months ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior WFM & Contact Center Optimization Leader. Be the first to apply!
Related searches