Account Associate, Commercial Insurance

The Company

Founded in 1966, Masters Insurance has grown into one of Ontario's largest and most trusted independent brokerages. We specialize in tailored insurance and surety solutions for the construction industry, built on a foundation of strong client advocacy and longstanding industry partnerships.

Driven by our core values of integrity, care, innovation, and exceptional service, we are dedicated to safeguarding our clients' interests and ensuring their peace of mind.

Our extensive services cover personal and commercial insurance, group benefits, as well as life, estate, and investment solutions. With offices in Toronto, Hamilton, Ottawa, Windsor, New York, and Florida, our skilled team partners with top insurers to provide tailored coverage options and prompt, reliable claims support.

Position Summary

The successful candidate will be working with a supportive, industry-leading team of Account Executives to service and market an active, growing book of business. The position will allow you to gain exposure in commercial risks for small to large size accounts in the Construction, Realty and Manufacturing segments. Individual must be highly motivated, remain flexible to changing job priorities, and strive to create exceptional service experiences.

Benefits

• Competitive compensation package
• Generous health and dental benefits program, including Healthcare Spending Account
  Robust Group Retirement Savings program with company matching
• Reimbursements of license fees and professional membership dues
• Full support of continuing education and growth opportunities, including career mentorship with senior management
• Hybrid work schedule that supports work-life balance
• Epic year-round employee events!
  
• Opportunities to give back to our communities through philanthropic programs
• Membership to an exclusive employee discount program
• Discounts to gym membership and select local retailers

Key Responsibilities

• Work efficiently with Microsoft Excel and Word, as well as Epic (Broker Management System) to perform the following tasks:
  • Create and update Summaries of Insurance for new policies and policy renewal
  • Prepare proposals and Binders of Insurance
  • Create and periodically update price comparisons
  • Prepare renewal and claim reviews, review inspection reports, and follow up for outstanding recommendations.
• Request, check and invoice policy endorsements, renewal documents, and policy cancellations.
• Manage own abeyances and follow up with insurance underwriters and clients for outstanding information
• Manage the administrative lifecycle of specialized insurance programs, including builder's risk, wrap-up, and environmental liability policies.
• Execute commercial renewal strategies by maintaining critical timelines and facilitating departmental coordination meetings.
• Engineer and optimize proprietary risk-assessment tools to evaluate client profiles and determine data-driven rating
• Review insurance requirements in rental leases and contracts and provide guidance to clients on coverage needs and create certificates of insurance
• Collaborate and negotiate with Insurance Underwriters, obtain information, and answer client's questions
• Successfully collaborate with Account Executives, assisting them with their book of business
• Set up premium financing for clients who want to finance their insurance premiums
• Assist in personal lines insurance policies, as required
• Perform other related duties and projects, as required

Qualifications:

Required:

• RIBO License to be obtained within 6 months of continuous employment
• Proficient in Microsoft (MS) Office Programs, including Outlook, Word and Excel

An Asset:

• CIP and/or CAIB designation
• Familiarity with The Agency Manager (TAM) and Compu-quote
• Minimum of 1 year of similar experience in a Commercial Insurance department at an Insurance Brokerage and/or Insurance company in a similar role and/or with similar duties and responsibilities
• Working knowledge of Commercial Insurance products
• Working knowledge and/or understanding of Construction Insurance 
• Effective verbal and written communication skills
• Excellent organizational, critical thinking and time management skills
• Self-motivation with ability to problem-solve with limited supervision
• Flexibility to work in a fast-paced and dynamic environment with changing priorities 
• Ability to work independently and in a team environment
• Accurate data entry skills with extra attention to detail and overall accuracy

Work Environment: This position offers a dynamic and fast-paced work environment where the Account Associate will be expected to manage multiple tasks simultaneously. The ability to adapt to changing needs and priorities while maintaining a high level of attention to detail is essential.

If you are a motivated, self-directed individual with a passion for the insurance industry and a commitment to providing excellent client service, we encourage you to apply!

Masters Insurance Limited is an equal opportunity employer dedicated to fostering an inclusive and accessible workplace. We are committed to accommodating the needs of applicants in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act at every stage of the recruitment and selection process. If you require accommodation, please contact us at cclare @mastersinsurance.com.

Masters Insurance takes a fair and transparent, market-based approach to compensation. We recognize that experience and expertise can vary, and we encourage qualified candidates to apply even if their experience or compensation expectations fall outside the stated range. Final offers are determined based on qualifications, experience, skills, and internal equity to ensure consistency and fairness.