Training Specialist (Bilingual)

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go
• Flexible work options and summer hours for eligible employees 
• Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer
• Save on M&M Food Market products

The Opportunity:

Reporting to the Director, Training and Development, the Bilingual Training Specialist is responsible for performing training needs assessments, designing and delivering training materials, including classroom and in-store training. The Bilingual Training Specialist works closely with various teams to develop training material that will support store operations, boost workplace performance, and support the company’s goals and core values.  

Responsibilities:

The Bilingual Training Specialists, duties and responsibilities include but are not limited to:  

• Assist in the development of training material and communication to support operational activities such as brand standards, new procedures, new systems, and changes in execution; these may include written, visuals, or virtual tools and content.
• Build, update and facilitate virtual classroom training.
• Facilitate in-store training, nationally, for one to two weeks at a time for Franchise Partner onboarding and new store openings.  
• Host and facilitate live events online.  
• Assist with the administration of our Learning Management System.  
• Develop content for our learning platform and tools to support business needs.
• Assist with the coordination of the Food Safety Training program.
• Liaise with other functional areas to ensure training support for all team members and functional areas, as required.
• Support our French speaking stores with other training requests as needed.

Experience, Education and Designations:

• Minimum of 3-5 years of training experience, preferably in a retail food industry environment.
• Post-secondary education in Adult Education, HR, Education, or another related field.
• Prior experience working with a Learning Management System.
• Prior experience developing and hosting virtual classrooms and workshops preferred.
• Working knowledge of Microsoft Office applications (Word, Excel, PPT).
• Previous experience with Canva, Vyond, Movavi, Articulate 360 preferred.

Knowledge, Skills and Attributes:

• Strong knowledge of adult learning principles and strategies for driving learner engagement and knowledge retention.
• Successful record of building effective learning experiences in the format of job aids, guides, infographics, videos, eLearning, and workshops.
• Ability to present complex information to a variety of audiences.
• Maintain a strong attention to detail and high accountability of deliverables.
• Proven project and time management skills in an environment where you may be contributing to several projects simultaneously.
• Highly organized with the ability to work independently.
• Excellent verbal, written and interpersonal communication skills.
• Ability to travel throughout Canada with schedule flexibility to accommodate business needs, including evenings, weekends, and extended periods of travel. This position requires overnight and sometimes extended travel.
• Ability to meet the physical requirements of the position, which include lifting up to 40lbs and extended periods of standing and walking.
• A valid driver’s license and good driving record, as well as a reliable vehicle.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.