Operations Coordinator - TOP

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Job Description

Union: Non-Union

Site: Toronto General Hospital

Department: Transplant Outpatient Pharmacy

Reports to: Manager

Hours: 37.5 Hours per Week

Status: Permanent Full-Time

Closing Date: August 7, 2025

Position Summary

As an integral member of the Toronto General Hospital Outpatient Pharmacy Services Team, the Operations Coordinator is responsible for supervising outpatient pharmacy operations. The Operations Coordinator will facilitate program development, and quality improvement activities within the department, while exemplifying UHN’s values of caring, excellence, teamwork, innovation, integrity, leadership, and respect.

Duties

• Supporting the Pharmacy Site Operations Manager with all aspects of operations related to pharmacy and front shop services, finance and system improvements
• Maintaining customer service, clinical, educational and corporate responsibilities
• Provide direct and/or functional supervision of staff including human resources management
• Performing other cross-functional duties consistent with the job classification as assigned

Qualifications

• Certificate of competency from the pharmacy Examination Board of Canada required
• Active Registration with the Ontario College of Pharmacists (Part A) required
• At minimum over 3-5 years practical and related leadership experience required
• Knowledge of adherence services including, but not limited to, compliance packaging, refill synchronization, and refill management
• Excellent verbal and written communication skills
• Excellent customer service & interpersonal skills
• Excellent organizational and time management skills
• Excellent analytical skills
• Ability to manage heavy workload with frequent changes
• Ability to plan and coordinate various projects and programs
• Completion of an advanced degree (Masters or equivalent) or Doctor of Pharmacy degree highly preferred
• Certificate of completion from recognized Injection and Immunization Training Program and Smoking Cessation Program highly preferred
• Ambulatory Outpatient Pharmacy practice experience preferred
• Familiarity with common drug therapies, as well familiarity with dispensing processes for specialty medications preferred
• Expanded scope vaccinations experience preferred
• Minor ailments prescribing experience preferred
• Pharmacy Residency an asset
• Membership in the Ontario Pharmacists' Association, Canadian Society of Hospital Pharmacists and/or other professional societies an asset
• Kroll experience an asset
• ParataMax automation experience an asset
• Compression stockings experience an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.