Service Delivery Director

Job Responsibility: As a Service Delivery Director, SAP, you will be a pivotal leader within our growing technology consulting team, responsible for the successful end-to-end delivery of complex SAP transformation programs across diverse industries such as Telecommunications, Healthcare, and Consumer Goods. This search spans both the United States and Canada (specifically Toronto), with a preference for candidates based outside of Canada. You will be at the forefront of ensuring high-quality execution, driving paramount client satisfaction, and fostering the continuous improvement of our delivery standards and team performance on all SAP engagements. This director-level role demands deep expertise across SAP platforms, exceptional client engagement management capabilities, and a proven ability to lead multidisciplinary teams in high-impact environments. You'll play a critical role from initial planning and design through implementation, go-live, and post-go-live support, shaping the success of our clients' most critical business transformations. Responsibilities:

• Program Delivery Leadership:
• • Lead the comprehensive end-to-end delivery of SAP programs, rigorously ensuring adherence to scope, timeline, budget, and quality standards.
  • Serve as the primary delivery leader and escalation point for complex client engagements, providing strategic oversight and guidance.
  • Oversee all facets of project planning, meticulous resource allocation, critical milestone tracking, comprehensive quality management, and proactive risk mitigation.
  • Drive seamless cross-functional collaboration among SAP consultants, solution architects, developers, QA specialists, and key client stakeholders.
  • Ensure execution consistently aligns with delivery best practices, including effective application of Agile or hybrid methodologies as appropriate.
• Client Engagement & Partnership:
• • Cultivate and serve as a trusted delivery partner to clients, providing expert guidance on SAP implementation strategies, roadmap development, and program execution.
  • Facilitate executive-level reporting, strategic communication, and efficient issue resolution with senior client leadership.
  • Develop strong, enduring relationships with client stakeholders, built on a foundation of delivery excellence, transparency, and mutual trust.
  • Provide critical input on delivery strategy, actively helping to shape the future phases of complex transformation programs.
  • Champion and actively participate in establishing robust project governance frameworks, securing executive sponsorship, and facilitating key decision-making across all engagements.
  • Guide clients through organizational change management processes and ensure long-term platform adoption success.
• Quality Assurance & Continuous Improvement:
• • Establish and consistently maintain high-quality delivery standards, processes, tools, and critical checkpoints throughout the entire delivery lifecycle.
  • Drive the proactive identification of potential delivery challenges at an early stage and lead structured resolution efforts to minimize risks and ensure project success.
  • Rigorously capture and implement lessons learned from each project to drive a culture of continuous improvement across all future engagements.
  • Contribute significantly to the refinement of internal delivery methodologies, templates, and operational standards.
• Team Leadership & Development:
• • Lead, mentor, and inspire project delivery teams, fostering a high-performance, collaborative, and growth-oriented culture.
  Support the onboarding and strategic upskilling of SAP resources, ensuring alignment with evolving delivery needs (e.g., Cloud ERP, AI/ML integration, Data Analytics capabilities).

Qualifications and Skills:

• Experience: A minimum of 10 years of progressive experience in SAP consulting and delivery leadership, with a proven track record of managing complex SAP transformation programs.
• Leadership Experience: Significant experience in a Director-level or equivalent role, demonstrating strong capabilities in program leadership, team management, and strategic client engagement.
• SAP Delivery Expertise: Deep and demonstrable expertise across various SAP platforms (e.g., S/4HANA, ECC, C/4HANA, BTP) and modules, with a comprehensive understanding of end-to-end implementation cycles.
• Client Engagement Management: Exceptional skills in client relationship management, executive communication, and managing expectations in high-stakes consulting environments.
• Program Management Acumen: Proficient in large-scale program planning, resource allocation, risk management, quality assurance, and financial oversight.
• Methodology Proficiency: Strong practical experience with Agile, Waterfall, and hybrid project delivery methodologies, with the ability to select and tailor approaches as needed.
• Problem-Solving & Decision-Making: Superior analytical, problem-solving, and decision-making abilities, capable of navigating complex challenges and driving effective solutions under pressure.
• Communication & Presentation: Excellent verbal and written communication skills, with the ability to convey complex technical and strategic information clearly and persuasively to diverse audiences, including C-level executives.
• Team Leadership & Mentorship: Proven ability to lead, motivate, develop, and mentor multidisciplinary teams, fostering a collaborative and high-achieving environment.
• Business Acumen: Strong understanding of business processes across multiple industries (e.g., Telecommunications, Healthcare, Consumer Goods) and the ability to align SAP solutions with strategic business objectives.

Preference will be given to candidates based in out of Canada.