Mountain Crew Helper (Winter 26-27)

Job Title: Mountain Crew Helper - Winter

Location: North Vancouver

Department: Mountain Operations

Reports to: Duty Manager, Mountain Operations

Role Status: Full time/Seasonal/Hourly

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

As a Winter Mountain Crew helper, you are responsible for assisting the Mountain Crew/Attractions team and all departments with daily operations and special events and are expected to deliver a safe and exceptional experience for all mountain guests. Under direct supervision from the Mountain Crew Supervisor and Mountain Operations Duty Manager, the Winter Mountain Crew helper will assist with all winter attractions areas including; the Ice Rink, Fire Pit, Sliding Zone, Sleigh Ride, Light Walk and other seasonal attractions. Will also assist other departments with manual tasks, clean up and tear-down, transport, fences, snow removal and on occasion are expected to assist with line control and other guest related duties.

ESSENTIAL JOB FUNCTIONS

• Assisting in all attractions areas and other departments with manual tasks
• Hand shoveling ice surface, boardwalk, firepit and surrounding areas
• Maintaining attraction areas with shoveling, ice picking, re-sets of fencing and signage
• Assisting to set up and tear down of all attraction areas and events
• Reporting any unsafe acts, concerns or procedures to Operations Manager or Supervisor
• Assisting guests and ensuring the highest level of customer service
• Assisting the skate and snowshoe rental department
• Other duties as required

SUPERVISORY RESPONSIBILITY

This position reports directly to the Mountain Crew Supervisor and Mountain Operations Duty Manager, with no direct supervisory responsibilities.

REQUIRED QUALIFICATIONS AND ABILITIES

• Previous experience in landscaping an asset
• Ability to lift 40 lbs.
• Ability to work with minimal supervision and work well with others

WORKING CONDITIONS

Winter Mountain Crew Helper perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$19.28/hour to $22.55/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.