Customer Support Project Manager at L3Harris

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Customer Support Project Manager

Job Location: Montreal, QC

Job Code: 46859

Job Schedule: Day Shift

Compensation Range: Between $66 ,000 - $116,000 CDN annually

Customer Support Project Manager oversees spares and repairs projects in the marine and power sectors, ensuring customer requirements are met on schedule, within budget, and in accordance with quality standards.

Essential Functions:

• Manages projects from planning through execution, inspection, testing, delivery, and closeout.
• Reviews project scope, customer requirements, schedules, and deliverables.
• Coordinates spare and repair requirements, prepare pricing sheets and quotations, and follow up on customer approvals.
• Coordinate work orders, procurement, inspection, testing, and other project activities with the relevant departments.
• Plan and track shipments in collaboration with the traffic and shipping team.
• Manage project budgets, cost control, forecasts, and change orders.
• Monitor project performance and addresses cost or schedule deviations.
• Serve as the primary point of contact for customers and internal teams throughout project delivery.
• Prepare monthly project status reports, including EACs.
• Maintain accurate project records and update relevant information in the ERP system.
• Ensures adherence to project management methodologies, quality standards, and organizational policies.
• Supports audits and reviews.

Qualifications:

• Minimum 5 years' experience in customer support or project management.
• Bachelor's degree in administration or closely related field.
• Experience supporting hardware products, projects, or supply chains in the marine, energy, or power industries.
• Excellent communication and organizational skills.
• Experience coordinating with engineering, procurement, manufacturing, suppliers, and field service teams.
• Proficient in Microsoft Office Suite (especially Excel, Word, PowerPoint, Project, and Outlook), and ERP systems.

Eligibility Criteria:

• Must be eligible for registration with the Controlled Goods Program;
• Must be eligible to obtain and maintain a government of Canada Reliability status and Secret Level 2/NATO Secret security clearance;
• Must be eligible to meet the requirements for U.S. International Traffic in Arms Regulations (ITAR).

L3Harris is proud to be an equal opportunity employer and is committed to treating all of its employees and job applicants with respect and dignity and to maintaining a workplace free from discrimination. Anyone applying for a position will be considered without regard to the following: race, national or ethnic origin, colour, religion, age, nationality, ancestry, ethnicity, gender, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, citizenship status, or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other characteristic that is protected by applicable human rights legislation. 

L3Harris maintains a drug-free workplace and conducts pre-employment drug and alcohol testing and background checks, in accordance with applicable law. Such results are only accessible and viewed by individuals at L3Harris who have direct responsibility in the hiring process. If you fail to report for a drug and alcohol test, refuse to undergo such test or test positive for the presence of drugs or alcohol, the hiring process may be concluded or your offer of employment may be rescinded, in L3Harris' sole discretion.

This job is for an existing vacancy

At L3Harris, we foster an inclusive and equitable workplace. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best.

L3Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada Reliability status and/or Level 2 (Secret) security clearance. In addition, L3Harris performs pre-employment substance abuse testing where required.