Senior Director Patient Operations

Lead patient operations through referral, scheduling, and billing workflows while strengthening accountability across internal support functions.The Senior Director, Operations oversees Intake, Durable Medical Equipment, Data Entry, Eligibility, Patient Scheduling Coordinator, and call center teams. This senior leadership position provides onsite direction, coaches managers, and implements operating policies, processes, and initiatives. The work supports organizational objectives through quality, consistency, and performance oversight.Key Responsibilities:
Oversee workflows from patient referral through billingImprove scheduling, intake, and care coordination processesMonitor referral trends and operational performanceOversee patient experience outcomes and care gap closureEnsure compliance with policies, regulations, and payer requirementsRequirements:
Extensive home health and hospice support services knowledgeExperience managing multi-site operationsMinimum three to five years management experienceKnowledge of Medicare, Medicaid, and compliance guidelinesProficiency in Microsoft Office applicationsApply operational leadership, performance analytics, and coaching expertise across patient referral and support services.
#J-18808-Ljbffr