Family-Focused Customer Service Role
Making Waves Swim School
Enhance family experiences as a Customer Service Representative, welcoming guests and ensuring smooth operations in our facility. This role is perfect for those who love helping others. We're seeking passionate Customer Service Representatives who enjoy daily interactions with families. You'll provide tours, assist with registrations, and respond to customer queries while maintaining a positive workplace atmosphere. Your ability to stay organized and composed will directly contribute to making our facility a welcoming space. Key Responsibilities:
- Greet and engage families upon their entry
- Provide tours to ensure comfort and familiarity
- Handle bookings and payments with attention to detail
- Answer calls and emails with clarity and kindness
- Resolve issues efficiently and promote a positive experience
- 1 year of customer service experience desired
- Friendly, organized, and tech-friendly individual
- Ability to work calmly in fast-paced situations
- Certification in First Aid (or plan to obtain)
- Strong communication and service skills
Vacancy posted 7 hours ago
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