Patient Experience Coordinator

Job Responsibility:

Active Chiropractic has an exciting part-time opportunity! We are looking for a talented Patient Experience Coordinator to join our clinic in the small and growing town of Paris, ON. Our office provides individualized chiropractic care and we are always ensuring that we are creating an optimal patient experience. Come join a team that shares, collaborates, and grows together with a vision of delivering exceptional care and building long-term relationships with our community of happy patients!

What We Offer:

• Competitive Hourly Wage
• Become Part of a Fun and Happy Environment in a Beautiful Small Town
• Chiropractic Care
• Career Growth Opportunities

Key Responsibilities:

• Greet every patient with kindness, enthusiasm and interest, ensuring that everyone feels welcomed. Always be ensuring an optimal patient experience.
• Communicate with the patients and guardians regarding their appointments. Provide answers pertaining to their chiropractic treatment, appointments, and office policies.
• Answer all incoming calls and make notes regarding important conversations with patients and their responsible parties.
• Check voice messages, emails, and mail, regularly.
• Gather insurance information from patients and submit insurance claims through an online system.
• Schedule and reschedule patient appointments.
• Scan information into patient charts.
• Perform organizing and filing of patient charts.
• Use external software programs or call to confirm patient appointments.
• Act as a liaison between the doctor and the patient.
• Compose letters and other documents for communication as requested and required.
• Collect and process payments.
• Recording payments from insurance companies
• Reconcile payments and print practice summary reports as needed.
• Ensure the waiting room and treatment rooms are always tidy.
• Order product as well as communicate with vendors by phone and email.
• Perform foot scans on patients using a computer system.
• Setting patients up on chiropractic tables
• Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
• Perform any other tasks delegated or assigned by the clinic owner.

Requirements:

• Health care office experience is an asset but not required.
• Must have customer service experience.
• Must have computer proficiency and the ability to learn new programs.
• Excellent interpersonal and communication skills; written and verbal, an ability to make patients feel comfortable and at ease.
• Great time management and organizational skills.
• Attention to detail and prior experience recording payments is an asset.

We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.

Job Types: Part-time, Permanent

Pay: $19.00-$23.00 per hour

Expected hours: 6 - 9 per week

Schedule:

• Morning shift
• No weekends

Ability to commute/relocate:

• Paris, ON N3L 1K2: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative: 1 year (preferred)

Work Location: In person

Application deadline: 2025-06-01Expected start date: 2025-06-02