Visitor Services Associate

Visitor Services Associate
The London Children’s Museum is looking for an outgoing, friendly, and detail-oriented individual to join our team. Visitor Services Associates are the first point of contact for London Children’s Museum visitors. Responsible for exceptional customer service, this individual will process admissions, membership sales, store purchases, bookings, and registrations. This individual has a positive, visitor-centred approach, enjoys interacting with children, and is highly organized. Our new team members will exemplify our organizational values: Stay Curious, Include Everyone, Listen Well, Take Care, and Have Fun.

Position : Part-time hourly contract; 8-16 hrs/week; must have weekend availability

Compensation : $17.60/hour

Key Responsibilities:

• Provide exceptional customer service to all visitors
• Warmly greet visitors, process admission and membership sales, and check in members
• Confidently handle visitor inquiries and solve problems over email, phone, and in person
• Execute accurate cash handling and point-of-sale procedures
• Develop a thorough understanding of the point-of-sale system
• Support the sale of admission, memberships, birthday parties, and day camp
• Competently navigate CRM software and ensure accurate data entry
• Accurately convey key messages from the organization to visitors
• Provide office and administrative support to the staff team, as needed
• Maintain a clean and orderly workspace
• Accept other duties as required

Skills & Requirements

• Experience in customer service, retail, reception, and/or administration
• Demonstrated ability to deliver exceptional customer service
• High attention to detail and outstanding organizational skills
• Excellent time management and multitasking skills
• Ability to work efficiently and problem-solve
• Experience managing cash, debit, and credit card transactions
• Experience with POS and/or CRM systems is an asset
• Flexibility and willingness to adapt to shifting priorities
• Computer proficiency, particularly in Word and Excel

To apply, email cover letter and resume to by Sunday, July 26, 2026, at 5:00 pm.

The London Children’s Museum is committed to creating inclusive employment practices and work environments that celebrate the dignity and uniqueness of every individual. Every effort is made to reduce accessibility barriers during the candidate recruitment and selection process. Accommodations are available during every step of the hiring process.