team lead.

Randstad, the world's leading partner for talent, is investing in an Account Manager to join our team.

The team lead role is a "Player-Coach" role designed to drive growth through personal high-value account management while serving as a subject matter expert for the pod. This role focuses on leading by example, sharing best practices, and elevating the team’s collective sales strategy without direct people management responsibilities. This role combines client account management, and business development to contribute to the overall financial goal of the pod. The primary goal is to drive significant revenue growth, foster strong, long-term client relationships, and to act as a subject matter expert in the pod to lend leadership support.

What you get to do:

Team lead

• Acts as a peer-coach to Specialist, Client Partnership, sharing sales strategies for clients and prospects to help the team meet collective growth targets.
• Serves as a champion for best practices, supports the onboarding of new pod members on Randstad’s sales methodology and tools.
• Fosters a high-energy, collaborative environment by modeling accountability and a growth mindset.
• Collaborates with leadership (practice manager/pod director) to align pod activities with business strategy and operational goals.
• Identifies process bottlenecks and suggests workflow improvements to enhance the pod’s overall efficiency.
• Subject matter expert/First escalation point: Assists peers with client escalations to help secure client partnerships.
• Monitor key performance indicators (KPIs), track sales results, and prepare detailed reports for the Market Director on team performance, market trends, and forecasts.
• Identify bottlenecks and areas for improvement within the client development process and implement solutions to enhance efficiency and effectiveness.
• Escalation Point: Act as the first point of escalation for complex client issues, assisting the team in conflict resolution and securing key client relationships.

Business Development/Revenue Generation 

• Manage, qualify, and maintain a database of clients and prospects that is aligned to the business opportunity in the designated market or segment by following a disciplined sales process to increase the probability of winning and retaining clients including calls, visits, emails, and social network connections.
• Meet with clients and potential clients to obtain orders for services and/or add onto existing assignments.
• Sell the value of Randstad services and the Randstad App to support customers in achieving their business goals.
• Establish and maintain relationships with customers, prospects, and other lines of business to drive profitable growth and grow the percentage of accounts with other LOBs.
• Maintain the required number of active and prospect clients needed in your database to meet sales objectives.
• Meet established daily /weekly productivity goals including weekly connect activities and pre-set visit goals.
• Manage clients throughout the joint hiring process in the pursuit of closing deals monthly and weekly.
• Manage the profitability of your business including volume and pricing and ensure maximum client share
• Work with team members regarding maximization of sales margin per job order or solution depending upon contract terms and details specific to the client.
• Mitigate risks by ensuring compliance with Randstad policies and ESA
• Manage relationships with current clients to identify future needs and provide thought leadership to assist in their daily operations
• Support client operations by providing top quality service and promptly investigate and address any talent issues or client concerns.
• Negotiate candidate pay rates and client bill rates.
  

Talent Management & Care and Client Satisfaction

• Identify, analyze and resolve operational problems that impact the effectiveness of the portfolio. Coordinate and direct work activities to effectively meet client specific goals, objectives and Service Level Agreements.
• Communicate and collaborate with clients to anticipate, assess and interpret human resource needs and business challenges.
• Collaborate with appropriate internal stakeholders to ensure delivery is being implemented for new and existing accounts assigned to the portfolio, including involvement in new account implementations.
• Develop continuous improvement strategies to achieve the highest levels of quality and workforce optimization. Implement innovative strategies to drive peak performance at all times, and sustain high client satisfaction levels.
• Ensure accurate forecasting and budgeting in collaboration with the leadership team using fieldsteering.
• Maintain deep knowledge of client industries, labor market trends and competitive landscapes to guide decision-making and Randstad’s position as a staffing industry leader.
• Ensure appropriate business controls are in place to satisfy audit requirements and to protect customers and company assets

What you need to bring:

• 5+ years business experience in staffing
• 2+ years in proven success in a sales environment
• Skill in cultivating enduring relationships founded on principles of integrity
• Outstanding abilities in communication, presentation, and influence
• Strong problem-solving and creative thinking capabilities
• Strong negotiation skills
• A history of outperformance
• A Bachelor’s degree is advantageous
• Proficiency using Google mail, calendaring and shared drives

What’s in it for you:

• Hybrid work environment
• Competitive base salary and bonus plan
• Wellness spending account and an ergonomic reimbursement program to equip your home office
• Randstad has been named one of Canada's Best Workplaces by Great Places to Work for more than 10 consecutive years, and one of the Best Workplaces for Women
• 3 weeks (15 days) paid vacation in your first 12 months plus additional care days
• Work in a fast-paced atmosphere, where every day is different and the challenges are varied
• The chance to progress within an authentic, supportive and growing organization
• A collaborative and participative leadership style

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Pay Rate: $ 55,000 - $ 105,000 Annually

The listed pay range includes base salary and, if the role is eligible, a reasonable estimate of expected variable commission pay potential. Note that commission varies based on performance, the successful and commission eligible candidate may earn amounts higher than this range.

At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.

The pay offered to a successful candidate will be based on several factors including, as applicable, the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws.

In addition, Randstad offers rich learning and development opportunities, an RRSP, a health spending account, and comprehensive medical, dental, vision, disability, and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with a personal spending account, an employee assistance program (EAP), a generous time off policy, and offers discounts on everything from cell phone plans to car purchases. A stock purchase plan is also offered through a Dutch foundation, Stichting Randstad Optiefonds.

Randstad uses artificial intelligence to help our recruiters screen, assess and select qualified talent for this role and others within our database. Although Randstad uses A.I. as a tool, candidate selection and hiring decisions are made by our employees.

This posting is for existing and upcoming vacancies.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.