Medical Receptionist (Float)

Job Responsibility:

Job Profile: Medical Receptionist - Float

Reports to: Reception Manager

Direct Reports: N/A

Hours: 1.0FTE, 37.5 hours per week

Location: All Locations as Needed

Closing date: July 11, 2024

Over 550 employees strong, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray. Join our growing and dynamic team as we provide exceptional patient care and foster a welcoming and inclusive environment.

We connect in a meaningful way with:

• Our Patients - being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
• Our Physicians - by building a relationship and working together to come up with a timely and accurate diagnosis.
• Our Employees - by creating an approachable environment that encourages professional development and growth.

Insight offers:

• Competitive Compensation
• Paid Vacation
• Flex Days & Appointment Time
• RRSP Matching
• Educational Allowance
• Employer Paid Benefits
• Healthcare Spending Account
• Staff Events
• Work-Life Balance

Position Summary

We have a new opening for a Float Medical Receptionist full-time position. If you enjoy working in various clinics, this might be a perfect position for you.

As a receptionist, you play an integral role in all our journeys, by ensuring that we continue to provide reliable, accurate, and compassionate services to our patients, referring physicians, and your coworkers.

As the first point of contact in the clinic you will set the tone for our patient journey within the clinic, as such we expect that you will enter every interaction with respect and dignity by providing every patient with clear, detailed, and timely care.

Your main responsibilities will include checking patients in for exams, booking follow up studies as required, coordinating patients for multiple exams, ensuring that all front desk responsibilities are completed, all while ensuring a smooth patient and clinic flow.

As a float employee, you will not know your shift ahead of the scheduled date and can be scheduled to work at any clinic as business needs require. (Shift times and location are determined on the morning of each shift). This position does qualify for a Monthly Car Allowance.

Insight offers:

• Competitive Compensation
• Paid Vacation
• Flex Days & Appointment Time
• RRSP Matching
• Educational Allowance
• Employer Paid Benefits
• Healthcare Spending Account
• Staff Events
• Work-Life Balance

Major Accountabilities and Responsibilities

• Greeting and checking in of all patients
• Documentation of patient information on computer
• Notifies appropriate department of patient arrival.
• Ensures all previous examinations are imported
• Porter and change patients in preparation for exams
• Answering phones and directing calls to correct recipient when necessary
• Handle all incoming report and image requests
• Requesting previous exams from outside facilities
• Looking up and importing previous studies prior to arrival of scheduled patients
• Photocopying, faxing, mailing
• Order and maintain adequate office inventory
• Constant communication with Diagnostic Imaging staff
• Must maintain the utmost in professional confidence of patient information and/or results
• Schedule all follow up examinations
• Schedule appointments for all in house patients
• Provide patients with exam preparations
• Ensure the front waiting room is tidy
• Unpack and distribute daily courier bags
• Sign for and direct any deliveries and supplies coming into the clinic
• Any other duties deemed necessary by Site Lead or Reception Manager

Skills, Abilities, and Knowledge

• Ability to work as a team member or independently
• Self motivated
• Ability to work in a fast paced/high stress environment
• Excellent communication skills - verbally and written
• Excellent communication, interpersonal skills, and computer skills
• Pleasant interpersonal skills
• Personal skills which include attention to detail and accuracy
• Ability to interact with patients in a tactful and courteous manner
• Willingness to adapt to new polices and procedures
• Knowledge of office routines, schedules, and protocol

Qualifications

• Grade 12 graduate.
• Computer experience with minimum 50 words per minute
• Knowledge and understand of medical terminology are considered an asset
• Medical Office Assistant, Unit Clerk, Medical Transcription program an asset

Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply.

We thank all applicants for their interest, only those selected for an interview will be contacted.