Intermediate Application Support Analyst

About eHealth and Our Culture

eHealth Saskatchewan is at the heart of how health care works across the province – powering the digital systems that connect care teams, patients and information. With over 800 employees in 20 communities, we provide IT support and services in 433 locations, ensuring the right information and tools are in the right hands at the right time so care teams can focus on what matters most: patient care. We also manage Vital Statistics, health card services, and MySaskHealthRecord, one of Canada’s leading tools for giving people secure online access to their health information.

At eHealth, how we work matters just as much as what we deliver. Our culture isn’t just something we talk about, it shapes how we make decisions, support each other and deliver results:

1. Partner for results: We prioritize teamwork and ensure decisions involve those affected
2. Serve with purpose: We act with empathy, respect and care in every interaction to deliver better outcomes
3. Own our actions: We own our success and failures, act with honesty, and uphold trust
4. Innovate with intent: We challenge the status quo and turn ideas into action

Join us in strengthening Saskatchewan’s health system through meaningful, people-centered digital innovation.

About the Role

As an Application Support Analyst at eHealth Saskatchewan, you will support multi-user, mission-critical applications that directly impact patient care. You'll troubleshoot technology issues, analyze application transactions, and implement upgrades, patches, and new releases for standalone and integrated systems. Working closely with stakeholders, you will ensure stable, efficient system performance and identify opportunities to improve application effectiveness. This role requires a strong focus on customer service, problem-solving, and technical troubleshooting to maintain the reliability of critical healthcare applications.

What You’ll Do

Reporting to the Manager, Laboratory Services, you will:

• Investigate technology and application problems, identify the underlying causes, and determine the most appropriate solution options.

• Manage system modifications, thoroughly test the changes, and implement them to ensure systems function reliably and effectively.

• Provide timely and appropriate assistance to clients, helping to increase their confidence in using the portfolio of systems.

• Support clients in using the applications to facilitate information flow between systems.

• Deliver operational support for the Lab Information Systems and associated applications used across the Provincial Laboratories to maintain smooth and uninterrupted service.

What You’ll Bring to the Team

• Bachelor’s degree in Computer Science or a related field. An equivalent combination of education and experience may be considered.

• Minimum 3 years of demonstrated comprehensive experience as an Application Support Analyst or a similar role within an integrated support environment.

• Familiarity with the hardware and networks used in information technology as well as working knowledge of operating systems across a variety of IT devices.

• Comprehensive knowledge of technical support, desktop support, and system administration.

• Experience working with Windows and Unix operating systems, as well as managing system integrations, interfaces, and interconnected applications.

• Solid understanding of database concepts, theories, and principles.

• Experience supporting healthcare applications is considered an asset, particularly with integrated systems.

• Willingness to participate in a 24/7 on-call support rotation to respond to emergency (Priority 1) service disruptions after hours is a requirement for this position.

Competencies

Communication: Ability to clearly convey technical and non-technical information to diverse audiences. Produces effective documentation (e.g., user guides, requirements, reports) to support understanding and decision-making.

Leadership: Ability to plan, coordinate, and guide project activities to support technology and business transitions, while adapting to changing priorities and resources to ensure successful implementation and outcomes.

Problem-Solving: Ability to identify technical issues, determine root causes, and implement solutions while effectively navigating complex or high-pressure situations.

Interpersonal: Ability to build strong, collaborative relationships that foster trust, credibility, and effective service, while supporting others in developing system knowledge and confidence.

Teamwork & Independence: Ability to work both independently and collaboratively to achieve team and organizational objectives while maintaining positive, productive working relationships.

Organizational: Ability to prioritize and manage workload to meet deadlines in dynamic environments while adapting to changing requirements without compromising quality.

Analytical: Ability to interpret and synthesize complex technical information into actionable insights that support organizational needs

Technical: Ability to test, implement, or adapt existing systems and applications in an integrated environment, taking into account design alternatives, business requirements, Change Management policies, and system constraints.

Why People Like Working Here

• Recognized as a Saskatchewan top employer for three years in a row

• Career paths and opportunity for advancement

• Health, dental and pension benefits

• Maternity and parental leave top-up payments

• Earned days off

• Annual pay increases

• Work that truly matters to the people of Saskatchewan

Ready to make a real impact in health care technology? Join us and help shape the future of care – apply today!

We value diversity and encourage applications from people of all backgrounds, identities and experiences.

Please be advised: We may use AI-assisted technology to help organize and review applications during the recruitment process. These tools are designed to support our recruiters and hiring managers—not replace them. All screening and hiring decisions are reviewed by people and are based on the qualifications and requirements of the role.