Account Manager - Higher Education

Mentimeter is an engagement company with a simple goal: to make every leader better. Through interaction, insights and recommendations, its platform helps organizations turn participation into better understanding and stronger performance.
Founded in Stockholm in 2012, Mentimeter is used by 20 million people each month across 1.3 million organizations. At Mentimeter, we believe better leadership starts with listening and that the strongest results are achieved together. That’s why we foster a culture built on curiosity, collaboration and shared ownership. By joining us, you’ll help leaders turn participation into deeper understanding and stronger performance, advancing our ambition to help more than one billion people listen, learn and work better together.
As an Account Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our customers.
We expect you to have an entrepreneurial tempo with the main focus on commercial initiatives to drive revenue growth among our Enterprise customers. We are looking for someone who can create long-term and strategic relationships with out customers.
We use the theory of Predictable Revenue, and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic. Sales are currently growing over 10% per month and you will be the driving force to accelerate that growth even further.
Responsibilities for the roleFull commercial ownership of our current Higher Education customers across North America.Drive revenue growth by building a strong pipeline and expanding our customers. Your success is measured on Net Revenue Retention (NRR)Manage a continuous pipeline for new expansion and up-sell opportunitiesOwnership of renewals of ongoing agreements in order to prevent churnAbility to assess business opportunities and use data in order to support decision-making towards customersDevelop a strategy for best-in-class scalable customer expansion and customer successCollaborate together with Customer Success Managers on strategic enterprise customers in addition to working with other sales roles on a day to day basisWork closely with the marketing and product team by serving as the voice of your customers as well as listening to the market needs
Responsibilities not included in the roleRoll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts that will be done by Relationship Managers as well)Closing new customer contracts (Account Executives does that)Day-to-day support (We have minimal support, and a support specialist is responsible for this)
Resources we have to support youWorld-class lead-generation from the Marketing and Product teamsMarketing and Sales team to support in analysis and tacticsSales Development Representatives to support in lead qualificationProfessional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)
Must-haves for the roleExperience of 2+ years as CSM or Account Manager in SaaS industryExperience with Sales and achieving a sales quota.Ability to assess business opportunities and use data to make informed decisions and persuade othersPassion for building long-term relationships as well as driving commercial initiatives with customersKnowledge of software contract terms and conditions with the ability to create fair transactionsStrong negotiation, pipeline and forecasting skillsPermitted to work & live permanently in Toronto, ON.
(This is a hybrid role, which requires you to be in office 3 days a week.
This can also be subject to change depending on business needs)
Nice to haveBachelor or masters degree (field not important)
Compensation modelWe strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. You can read about our benefits and perks here. Compensation span for this role: $97,000 - $125,000 CAD.
What Mentimeter can offerAt Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the- art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.
All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page
AI and Hiring at MentimeterAt Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people.AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together.
Culture at MentimeterAt Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.
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