TD Insurance, Counsel, Quality Counsel Oversight

Work Location:

Toronto, Ontario, Canada

Hours:

35

Line of Business:

Legal

Pay Details:

$135,000 - $180,000 CAD

The pay details posted reflect a temporary market premium specific to this role that is reassessed annually.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Etobicoke, Toronto, North York, Burlington, and Peterborough), Atlantic Canada (Halifax, Saint John), Calgary and Edmonton, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description

Reporting to the AVP, External Counsel Performance, this role is responsible for establishing a consistent, objective, and scalable approach to assessing the quality of external counsel litigation work. The role supports the centralization of oversight within the Legal portfolio by conducting structured file-level reviews and generating data-driven insights. Through disciplined scorecard-based evaluation, the role strengthens accountability, reinforces adherence to litigation protocols, and supports improved litigation outcomes and risk management.

Key Responsibilities

• Conduct structured file-level reviews of external law firm litigation files to assess quality, strategy execution, and adherence to standards.
• Apply and maintain / develop standardized scorecards to evaluate legal analysis, procedural execution, and overall file handling quality by external counsel.
• Identify trends, risks, and inconsistencies across external counsel performance.
• Support development and refinement of KPIs and performance metrics for external counsel.
• Generate data-driven insights and reporting to inform leadership decision-making.
• Support relationship management of external counsel by providing structured feedback informed by file reviews.
• Identify opportunities to leverage data, automation, and AI.
• Contribute to development of AI-enabled tools and strategies.

Job Requirements

• LLB or JD and member in good standing with a law society in Canada.
• 3-5+ years of in-house or external insurance defense litigation experience.
• Strong understanding of litigation strategy and legal operations.
• Knowledge of legal and court documents and procedures.
• Knowledge of standard office equipment and word processing.
• Excellent oral and written communication skills.
• Ability to communicate effectively.
• Excellent drafting skills and eye for detail.
• Motivated self-starter with the ability to work productively under pressure and deliver business results.
• Strong interpersonal & client service skills; professional and positive demeanor.
• Superior organization & priority setting skills, strong work ethic and ability to multi-task.
• Conceptual and creative problem-solving skills.

Additional Information

We wish to thank all applicants however, only successful candidates will be contacted for interviews.

Who We Are:

As part of TD Bank Group, one of Canada’s largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet