Coordinator, Customer Service
Full-time
CENTURA
WORKING CONDITIONS
- Competitive salary;
- Comprehensive group insurance program paid 100% by the employer;
- Group RRSP with employer contribution;
- Free parking and public transportation nearby;
- Full gym;
- Social committee, employee discounts.
TASKS AND RESPONSIBILITIES
- Respond to calls and emails from our commercial customers wishing to order material for their construction projects;
- Enter quotes and customer orders into the system, modifying them as needed;
- Perform a close follow-up of orders;
- Provide end-of-project documents on our products;
- Analyze customer needs in order to recommend the appropriate products;
- Work in partnership with the sales and credit departments;
- Ensure adequate communication with other departments to provide high quality customer service.
REQUIREMENTS AND SKILLS
- Know how to manage a large flow of calls and emails while ensuring the necessary follow-ups;
- Have accumulated 1 to 2 years of relevant experience in customer services;
- Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders);
- Intermediate knowledge of the Office Suite;
- Knowledge of Epicor's P21 software, an asset.
Vacancy posted 2 days ago
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