宠物用品批发公司 E-Commerce Associate

We are looking for a highly motivated e-commerce associate to join our e-commerce team! This role would be focused on Order Processing at our North York office.

Responsibilities

• Manage and execute backend of Shopify store: sales, backorders and ETA emails.
• Conduct merchant fraud verifications on a daily basis.
• Manage our product inventory (upload new products, update existing products) as needed.
• Execute online sales and promotions.
• Monitor e-commerce sales performance and contribute to online marketing strategies.
• Order fulfillment for B2C online retail e-commerce channels: work collaboratively with order pickers.
• Liaise with vendors and provide customer service assistance as needed.
• Proactive attitude with strong communication skills
• Able to work independently and in a team.
• Processing online orders including the following:
• Collaborate with online pickers, ensuring orders are getting picked on time
• Administer online orders, receive paperwork from pickers, outline items picked vs backorders
• Communicating with customers via phone or email when order issues arise
• Reach out to suppliers for ETAs
• Communicate backorder ETAs with customers, suggest alternatives
• Collaborate with online pickers, ensuring orders are getting picked on time
• Administer online orders, receive paperwork from pickers, outline items picked vs backorders
• Process orders and ensure the accounting department has correct paperwork to enter orders
• Date when pickings are printed and notify customers when order is ready for pick up
• Order fraud checks
• Strong customer service skills
• Attention to detail
• Proactive with strong communication skills/interpersonal skills

Qualifications

• Minimum 1-year experience with Shopify.
• BONUS: Experience with online Marketplaces (Amazon, eBay, Walmart, Bestbuy, etc) is a bonus.
• Fully vaccinated against COVID-19
• Organized, able to multi-task and coordinate priorities
• Must have excellent professional English skills, both written and interpersonal.
• Positive personality, with excellent phone and customer service skills.
• Strong computer skills and ability to troubleshoot independently and adapt to new technology.
• Experience with Microsoft Office apps.
• Quick learner and self-starter.

Benefits

• Dental care
• Extended health care
• On-site parking
• Store discount
• Vision care