Director of Professional Services Sparkrock

JYSK Canada

Lead impactful service delivery as Sparkrock's Director of Professional Services in a fully remote position. Drive innovation in ERP/SaaS implementations for social benefit organizations across Canada. This senior leadership role involves managing a $3–5M portfolio, overseeing quality in project delivery, and ensuring high profit margins. You will lead a diverse team, act as the senior escalation point for customers, and enhance collaborative efforts with cross-functional groups to meet client needs and exceed expectations. Key Responsibilities:

Own the P&L for a $3–5M portfolio
Oversee ERP/SaaS project delivery quality
Lead and motivate a Professional Services team
Act as senior escalation point for key customers
Drive process improvements for delivery efficiency

Requirements:

Bachelor's degree in Business, IT, or related field
10-15 years in professional services roles
3-5 years in a leadership position
Proven track record managing $3-5M project portfolios
Strong customer relationship management skills

Elevate your career by transforming service delivery and supporting meaningful innovations at Sparkrock. #J-18808-Ljbffr

Apply

Vacancy posted 13 hours ago

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