Professional Services- Project Manager

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

$99,000 - $109,000 a year

Project Manager
Mission
As a Project Manager, you will play a key role in ensuring the successful delivery of client projects, implementations, phased rollouts, and integrations/custom exports. Managing 4-6 projects simultaneously, you will oversee internal and external coordination to ensure timelines, deliverables, and client expectations are met regardless of industry or complexity.

Reporting Structure
• Manager: PMO Manager
• Manager’s Manager: Director of Professional Services
• Direct Reports: None
• Collaboration: Cross-functional teams across Product, Professional Services, and Client Relationship Management

Key Responsibilities
• Lead and own client projects, ensuring they stay on track, stakeholders remain accountable, and deliverables align with the project plan.
• Facilitate requirement gathering for new and existing clients, collaborating with Product, Professional Services, and Client Relationship Managers to scope projects effectively, including development needs.
• Define project timelines and plans, covering scope, schedule, costs, resources, risks, and quality controls.
• Communicate effectively with stakeholders, ensuring alignment, clear expectations, and regular updates on progress.
• Oversee training and onboarding efforts, ensuring clients receive the necessary support when adopting new solutions or customized implementations.
• Continuously analyze completed projects to refine best practices and improve future project delivery.
Success Metrics
• Provide weekly (or more frequent) updates to internal and external project stakeholders.
• Participate in weekly check-ins with PMs, Product Owners, and Scrum Masters to discuss project status and challenges.
• Ensure on-time project delivery based on agreed timelines.
• Maintain budget performance by managing costs effectively.
• Optimize resource utilization to balance workloads and maximize efficiency.
• Improve time to completion by reducing delays and ensuring streamlined execution.

Required Skills & Qualifications
• 2-5 years of experience in project management or project coordination.
• Project management certification (e.g., PMP, PRINCE2, CSM) is a plus but not required.
• Strong understanding of Agile and Waterfall methodologies.
• Experience working in cross-functional organizations.
• Proven ability to engage with senior stakeholders, both internally and externally.
• Experience in software, cloud, and/or SaaS environments is a plus.
• Experience with TrackTik or payroll solutions (e.g., PayCor, Sage, etc.) is a plus but not required.
• Fluent in English; French is a strong asset.
• Exceptional ability to prioritize, multitask, and adapt in a fast-paced environment.

Additional Considerations
• Up to 25% travel (intermittent but not frequent).
• Availability for occasional evening and weekend work as needed.

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

· Hybrid and flexible work model

· Three weeks of vacation starting in your first year

· Paid sick days & family obligation days

· Comprehensive health & dental coverage from Day 1

·24/7 telemedicine access

· Mental health & wellness support

· Life insurance, AD&D, long term‑ disability & critical illness coverage

· RRSP & DPSP with employer matching

· Employee referral bonus

· Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.