intermediate specialized it consultant.

We are seeking an analytical and client-focused Intermediate Specialized IT Consultant to provide high-quality Tier 2 subject matter expertise and technical support for a large-scale Healthcare Human Resources Information System (HRIS). In this role, you will manage service requests and incident resolution pipelines to ensure seamless payroll, scheduling, and financial operations for 177 corporate clients and over 31,000 healthcare employees. Acting as a critical technical liaison, you will coordinate directly with database administrators, network engineers, and privacy specialists to troubleshoot defects, isolate root causes, and champion ITIL-aligned service delivery.

Location: Toronto, ON (Onsite, 7.25 hours per day between 8:00 AM and 5:00 PM)

Duration: 10-month contract (aligned with VOR framework timelines)

Advantages
Massive Enterprise Scale: Deepen your professional portfolio by supporting a robust, highly critical infrastructure serving over 31,000 essential frontline personnel.

Multi-Platform Technology Exposure: Gain daily operational exposure across a diversified software landscape spanning ERP, HRIS, inventory, and health financial management suites.

Highly Collaborative Role: Maximize your visibility by coordinating directly with system engineers, database administrators, and cyber-security specialists.

Predictable Day Schedule: Benefit from a structured, stable business-hours timeline in a professional enterprise environment.

Responsibilities
Tier 2 Technical Support: Deliver responsive, time-sensitive Tier 2 technical and application support through the Footprints ticketing system across a suite of core enterprise software networks.

HRIS Operational Integrity: Administer and support modules within the Quadrant Workforce system (including HR, Payroll, Scheduling, Leave Management, and QSS modules) to ensure continuous, accurate payroll processing.

Enterprise App Troubleshooting: Diagnose software defects, perform root cause analysis, and provide specialized application support for Microsoft Dynamics Great Plains (2016/2018), Logibec MMS (Materials Management System), and BSSI HFM (Health Financial Management).

Cross-Functional Liaison: Serve as the central communication point between end-users, Database Administrators (DBAs), System/Network Administrators, and Privacy and Security Specialists.

Incident Lifecycle Governance: Manage the end-to-end ticket lifecycle—triaging, prioritizing, categorizing, and resolving service requests, technical incidents, and systemic problems.

Process Improvement: Adhere to established Service Management protocols while proactively identifying opportunities to streamline workflows and optimize remote client-support operations.

Compliance Maintenance: Ensure all issue resolutions, data modifications, and system interactions conform to strict personal health information protection acts and AODA compliance guidelines.

Qualifications
Service Desk Seniority: 5+ years of dedicated experience supporting remote enterprise clients, navigating structured IT service management processes, and managing defect lifecycles in ticketing systems like Footprints.

Healthcare Industry Expertise: 2+ years of hands-on experience working directly within the healthcare technology sector.

Privacy & Legislative Knowledge: Robust working knowledge of personal health information protection legislative requirements and their practical application within active healthcare databases.

Technical Application Stack: Proven experience supporting or operating within Microsoft Great Plains (2016/2018), Logibec MMS, and BSSI HFM environments.

Analytical Skills: Excellent problem-solving, listening, and multi-tasking capabilities, with a demonstrated ability to effectively prioritize unscheduled, high-urgency requests.

Communication & Diplomacy: Elite customer service, interpersonal, and consultation skills, with a proven track record of using tact and diplomacy to manage client expectations.

Tooling Proficiency: Intermediate to advanced proficiency using Microsoft Office products, including Excel, PowerPoint, and Teams.

Summary
f you're interested in the Intermediate Specialized IT Consultant role based in Toronto, we encourage you to apply online at Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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