Senior Library Public Service Associate - Information Services

Senior Library Public Service Associate - Information Services

Requisition ID: 46570

Company: Vancouver Public Library

Vancouver Public Library is the third largest public library system in Canada, serving more than 800 staff members and 21 locations across the city. It lends over 5 million items per year to the community.

We are looking for people with excellent customer service skills to deliver library services to diverse communities.

Job Summary: Working collaboratively within the team and system-wide, this position creates a welcoming, patron-centered experience through design, planning, and delivery of responsive information services at the central library. The incumbent delivers programs, reference services, and, under the guidance of a librarian, assists in planning library and literacy programs. They provide instruction and support to the public on using digital devices such as e-readers to access library resources. The role involves community-led approaches, representing the library’s vision, mission and values, and ensuring patron satisfaction through flexible, inclusive service delivery.

Job Requirements

Minimum Qualifications: Candidates must possess the Education/Qualifications/Experience in category 1 or category 2. For SLPSA, “considerable experience” equates to 3 cumulative years in one of the four categories: programming, information services, collection maintenance, community collaboration.

• Completion of an approved Library Technician diploma program and 2 years of experience in a customer service environment.

OR

• Completion of an undergraduate degree from a recognized university and two years experience in a customer service environment, and considerable experience in programming, information services, collection maintenance, and/or community collaboration.

Knowledge, Skills & Abilities

• Considerable knowledge of library methods, procedures and tools applicable to the work
• Working knowledge of the objectives, organization, procedures, services and resources of the Library
• Ability to participate in the planning and presentation, including public speaking and instruction, of library programs and projects
• Ability to plan, organize and carry out assigned duties and responsibilities with supervision
• Ability to participate in the maintenance of the library collection
• Excellent oral and written communication skills
• Pleasant and effective customer service skills

Affiliation: CUPE 391

Employment Type: Posted Part-Time / Temporary Part-Time

Salary: $34.30 to $40.34 per hour

Work Schedules

• Schedule 1: Posted Part-Time (21 hours)
  • Thursday: 12:40pm – 8:40pm (7)
  • Saturday: 10:00am – 6:00pm (7)
  • Sunday: 10:10am – 6:10pm (7)
• Schedule 2: Posted Part-Time (28.5 hours)
  • Monday: 12:40pm – 8:40pm (7)
  • Tuesday: 12:40pm – 8:40pm (7)
  • Saturday: 9:10am – 6:10pm (8)
  • Sunday: 10:40am – 6:10pm (6.5)
• Schedule 3: Temporary Part-Time until November 5th, 2026* (20.5 hours)
  • Monday: 12:40pm – 8:40am (7)
  • Saturday: 10:00am – 6:00pm (7)
  • Sunday: 11:00am – 6:00pm (6.5)

*With the possibility of extension or curtailment.

Note: Work schedules may change with reasonable notice.

Representing the community we serve is a priority at VPL. We are always seeking ways to support equity, diversity and inclusion in our work, and we encourage applicants from diverse backgrounds and identities to apply. Should you require an accommodation during the selection process, please provide details to the hiring committee if you are shortlisted.

As part of a City of Reconciliation, we seek to reflect and celebrate Indigenous cultures, language and history, particularly those of the Musqueam, Squamish and Tsleil Waututh people.

As VPL is responsible for the well-being of its patrons, including vulnerable sector patrons, a Police Information Check clearance is a condition of employment. Please refer to our policy for further information. Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.