Used Car Sales Manager

Queensway Automotive Group is looking for an experienced and motivated Used Car Sales Manager to join our leadership team.

As a leader of the sales department, the Used Car Sales Sales Manager is responsible for driving performance, developing people, and creating an exceptional customer experience. This individual will lead by example, inspire confidence within the team, and foster a culture of accountability, collaboration, and continuous improvement.

The successful candidate will be a strong coach, an effective communicator, and a process-driven leader who can balance achieving business objectives with building a positive team environment.

Job Duties

· Lead, coach, and motivate the sales team to achieve monthly and annual sales targets.

· Foster a culture of accountability, professionalism, and customer satisfaction.

· Work collaboratively with all dealership departments to ensure a seamless customer experience.

· Address and resolve customer concerns that Sales Consultants are unable to rectify.

· Conduct regular performance reviews, coaching sessions, and training opportunities for the sales team.

· Monitor sales activities and ensure all team members are following established sales processes and utilizing dealership tools effectively (e.g., 180).

· Review inventory daily to ensure vehicles are merchandised appropriately and available for timely delivery.

· Work closely with the General Manager to review monthly objectives, identify opportunities, and develop action plans to achieve dealership goals.

· Promote a positive work environment that encourages teamwork, engagement, and professional growth.

· Maintain a strong presence on the sales floor and actively support the team in achieving success.

Successful Candidates Possess

· Proven experience leading and developing a successful automotive sales team.

· Valid OMVIC License.

· Experience with 180 and DMS software.

· Strong leadership, coaching, and team development skills.

· High emotional intelligence and the ability to remain professional and composed in challenging situations.

· Excellent conflict resolution and problem-solving abilities.

· A collaborative leadership style that builds trust and respect across all departments.

· Exceptional communication, interpersonal, and relationship-building skills.

· Strong organizational skills and attention to detail.

· Ability to hold team members accountable while maintaining a positive and supportive culture.

· Self-motivated with a strong work ethic and desire to achieve results.

· Comfortable working in a fast-paced environment.

· Valid driver's license with a clean driving record.

· Professional appearance and demeanor.

· Ability to work evenings and weekends as required.

Why Work for Queensway Automotive Group?

· Job-specific coaching and training programs.

· Career advancement opportunities through our promote-from-within culture.

· Comprehensive health and dental benefits.

· Employee wellness and assistance programs.

· Employee vehicle purchase programs.

· Dealership and group social events.

· A family business built by a growing team of family-minded people.

· Opportunity to be part of a leadership team committed to excellence, employee development, and customer satisfaction.

Visit our website to learn more about our company and discover why Queensway Automotive Group is a great place to build your career.

Queensway Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Position Status: This position is not for an existing vacancy.

Artificial Intelligence (AI) Disclosure:  Artificial intelligence (AI) tools may be used in the assessment, screening, or selection of candidates for this role.