Guest Services Captain
$20.95 per hourFull-time
FAIRMONT
Company Description
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description
Guest Services Captain
Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.
This is a permanent, full-time position, starting in August 2026.
Starting Rate of Pay: $20.95 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50.
Job Duties Include:
- Lead and supervise the Guest Services team while ensuring all service standards are followed
- Handle guest concerns and react quickly, logging and notifying proper departments
- Attend regularly scheduled departmental meeting
- Assist in managing the departmental budget and scheduling colleagues accordingly
- Balance operational, administrative and colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
Qualifications
- Valid Class 5 BC Drivers License
- Valid Class 4 BC Drivers License (preferred)
- Previous leadership experience in Guest Services
- Previous Property Management System experience preferred
- Proficient in MS Office
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Additional Information
Visa Requirements : To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: Show email
#CWMRSummer26Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Guest Services Captain in Whistler, BC vacancy
$37 per hour
...measures to improve productivity and product quality Assist clients/guests with special needs Maintain operation of computer systems,... ...arrange repair work to ensure business continuity and customer service delivery Requisition materials and supplies Supervise support...SuggestedDaily paidPermanent employmentFull timeRemote workShift work$66k - $69k per year
...hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description Assistant Guest Services Manager As the Assistant Guest Services Manager, you will lead and manage all aspects of the Guest Services department - including...SuggestedPermanent employmentFull timeSummer workLocal areaWorldwideShift work$20.55 per hour
...and 519 guestrooms and suites. Job Description Banquets Captain Your ability to work as a team player combined with your service skills and your engaging personality will ensure that our Guests have a memorable experience during their function. This is a...SuggestedHourly payPermanent employmentFull timeSummer workWorldwideShift work$22 - $29.04 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents... ...snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...SuggestedFull timeSeasonal workLocal areaShift work$22 - $29.04 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents,... ...snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...SuggestedFull timeSeasonal workLocal areaShift work$25 - $29 per hour
...great company together. The Job evo Rentals Retail Sales & Service Supervisor At evo, we believe the outdoors should be accessible... ...Supervisor to help lead our Whistler team through exceptional guest experiences, strong operational execution, and community-driven leadership...Hourly payFull timePart timeWork at officeLocal areaFlexible hours$22.35 per hour
...outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description Reservations & Royal Service Agent At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador...Hourly payPermanent employmentFull timeSummer workWorldwideShift work$27 per hour
Durée de l'emploi: Permanent Langue de travail: Anglais Education: Diplôme d'études secondaires ou l'équivalent Expérience: 1 an à moins de 2 ans ou experience équivalente Tâches Tenir des dossiers sur le coût des aliments, la consommation et les ventes et tenir...Permanent employmentCaramba Restaurant
Whistler, BC3 days ago$21 per hour
...activities of staff who prepare and portion food Train staff in job duties, sanitation and safety procedures Ensure that food and service meet quality control standards Address customers' complaints or concerns Prepare and submit reports Establish work schedules...Remote work$20.45 per hour
...2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Food service establishment Coffee shop On-site customer service Fast food outlet or concession Restaurant Responsibilities Tasks...Remote work$39 per hour
...communication Flexibility Organized Reliability Team player Time management Benefits Health benefits Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefits Other benefits ~ Free parking available...Permanent employmentFull timeRemote work- Direct and control daily operations Evaluate daily operations Plan and organize daily operations Establish or implement policies and procedures for staff Plan and control budget and inventory Manage contracts for advertising or marketing strategies Hire, train...Full time
$23 - $26 per hour
...wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue... ...Full Time, Year Round Location: Blue River, BC Reports to: Sales & Guest Relations Manager Overview: Directly responsible for administrative...Hourly payFull timeSummer workSeasonal workFlexible hours$21.2 per hour
...wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue... ...communication, interpersonal, and problem-solving skills. • Always ensure guest confidentiality. • Work must be performed to the highest quality....Hourly payFull timeSummer workSeasonal workImmediate startWeekend workDay shift$20 - $24.55 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents,... ...snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...Full timeSeasonal workLocal areaShift work$21.53 - $27.42 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents... ...snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...Full timeSummer workSeasonal workLocal areaShift workNight shift$20 - $23 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents,... ...snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...Full timeSeasonal workLocal areaShift work$20 - $22.69 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents... ...snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...Full timeSeasonal workLocal areaShift work$21.53 - $27.42 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents,... ...snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...Full timeApprenticeshipSeasonal workLocal areaShift work3 days per week$21.53 - $27.38 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents... ...snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...Full timePart timeSeasonal workLocal areaShift work$22 - $29.04 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents... ...snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...Full timeSeasonal workLocal areaShift work- ...support the bar program, creating classic and innovative drinks for guests both directly at the bar and through front-of-house staff.... ...REQUIRED EXPERIENCE AND QUALIFICATIONS: Proven frontline customer service experience in a premium setting Strong knowledge of the primary...Full timeLocal areaShift workWeekend work
$20 - $23 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents,... ...snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...Part timeSummer workSeasonal workLocal areaImmediate startFlexible hoursShift workNight shift$127.33k - $181.89k per year
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents,... ...snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...Long term contractFull timeSummer workSeasonal workLocal areaImmediate startShift work$75k - $80k per year
...through an active presence on the floor. Leading your teams to deliver service excellence, while creating a supportive environment... ...departments to ensure effective operation of the hotel, and exceptional guest experiences Train and lead the culinary team, ensuring they have...Permanent employmentFull timeSummer workLocal areaWorldwideShift work$20 - $23 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents,... ...snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...Full timeSummer workSeasonal workLocal areaShift workWeekend work$21.65 per hour
...Houseperson At Fairmont Chateau Whistler, an exceptional guest experience begins before check-in, and extends throughout every stay... ...lost and found items To respond to all Housekeeping and Royal Service calls, which includes guest deliveries and requests. To assist...Hourly payFull timeSummer workSeasonal workWorldwideShift work$20 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you... ...lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits...Full timeSummer workSeasonal workLocal areaFlexible hoursShift workWeekend work$60k - $65k per year
...Responsibility: Who We Are Founded in 2000, Whistler Platinum has offered homeowners and guests unrivalled property management, vacation planning, and personalized concierge services for over two decades. The Benefits Of Working For Us Wage range $60K - $65K p/year...Full timeTemporary workFlexible hours$20 - $26.05 per hour
...outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can... ...lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits...Full timeSeasonal workLocal areaShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Captain. Be the first to apply!
