Guest Experience Manager
$38.5k per yearEarls Kitchen + Bar
Earls is opening multiple new locations in Canada and the United States in the coming years and opportunities for growth in our Company are rich. We are looking for a passionate
Guest Experience Manager to grow on our leadership team. This position is a key role where we believe we can differentiate ourselves from the noise in premium casual dining and truly make a mark on the experience of our guests.
The Guest Experience Manager at Earls is first and foremost a guest-facing role. The GEM role is all about Guest relationships - the job is to turn our customers into regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the Floor Service Team. (Managers, Hosts and Servers).
The GEM role is the caretaker of our special customer data and the facilitator of our guest relationships - making the job easy for our General Managers and Floor Managers to create and nurture deeper guest relationships.
As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn this part of operating a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow. If desirable, the successful candidates can move upwards in our company towards a career in position such as a Day Manager, Night Manager, General Manager, Regional Director and more.
As a Guest Experience Manager, you will
- Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead.
- Consistently coach others. Support employees with potential issues and resolutions in order to ensure the highest profitability and smoothest operation. Train employees on delivery of irresistible food and drink, while engaging in authentic conversation.
- Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills, and be empowered to make decisions for you and your team members.
- Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.
What we need from you
- Passion for a leadership-focused role.
- A passion and commitment to hospitality, teamwork, and fun.
- A commitment to fostering a supportive and engaging experience for your team members and guests.
- A willingness to learn and an openness to feedback, coaching, and mentorship.
- You are already in Canada and you already have the legal right and/or documentation to work in Canada
What's in it for you
- Salary plus gratuity compensation package between $38,500 salary per year (no gratuity) and $56,000+ (including shared gratuities)
- Flexible scheduling to support life/work balance
- Leadership meal budget
- Employee discount
- Mentorship programs
- In-house hospitality and culinary training programs
- Leadership programs
- Career development and opportunity for advancement
Apply Now!
Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.
All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.
Vacancy posted 14 hours ago
Similar jobs that could be interesting for youBased on the Guest Experience Manager in Whistler, BC vacancy
$58.5k per year
...To be recognized as the best relaxation experience in Canada while providing a meaningful workplace... .... Professionalism: we anticipate our guest needs and go above and beyond their... ...Create and assist the Guest Experience Manager with training and development of procedures...SuggestedWeekly payFull timeFor contractors$66k - $69k per year
...guestrooms and suites. Job Description Assistant Guest Services Manager As the Assistant Guest Services Manager, you will lead... ...ensure every guest interaction is transformed into a memorable experience. Salary Range: $66,000 - $69,000 gross annually,...SuggestedFull timeSummer workLocal areaWorldwideShift work$55k - $63k per year
...Under general direction, the Assistant Manager Guest Services assists the management team with overseeing daily operations of the Front Desk... ...Hospitality, service excellence and member satisfaction. Experience handling guest/member concerns, service recovery situations and...SuggestedFull timeNight shift$18.8 per hour
...Health Club, and 519 guestrooms and suites. Job Description Guest Services Attendant First impressions are everything! Your... ...is required Class 5 drivers’ license is required Previous experience in a Guest Service capacity is an asset Job Perks & Benefits:...SuggestedHourly payPermanent employmentFull timeTemporary workSummer workWorldwideShift work$20.95 per hour
...suites. Job Description Guest Services Captain Be an... ...ambassador for an exceptional guest experience as Guest Services Captain,... ...meeting Assist in managing the departmental budget and scheduling... ...Previous Property Management System experience preferred...SuggestedHourly payPermanent employmentFull timeSummer workWorldwideShift work- ...ACCOUNTABILITIES CUSTOMER Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement... ...knowledge in own area Participate in personal performance management and development activities, including cross training within own...Work from home
- ...British Columbia’s most spectacular outdoor experiences. Owners enjoy luxury amenities and the... ...strong relationships with owners and guests, anticipates needs, and ensures every interaction... ..., preferably in hospitality or property management. Strong interpersonal, communication,...Full timeLocal areaShift work
$52.98k - $73.08k per year
...Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it... ...lifelong connections with teammates and guests from around the world. With 40+ resorts... ...Whistler Blackcomb Snow School Assistant Manager – Product Management. is a member of the...Full timeSeasonal workLocal areaFlexible hoursShift workNight shift- ...Our Office Manager is a person who enjoys providing a high level of confidential administrative... ...Create an engaging partner and leader experience through accurate processing of cash outs,... ...experience for your team members and guests. A willingness to learn and an openness...Weekly payFull timeWork at officeFlexible hours
$52k - $69.32k per year
...Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it... ...lifelong connections with teammates and guests from around the world. With 40+ resorts... ...customer service and store support, our Retail Management staff are knowledgeablerepresentatives of...Full timeSeasonal workLocal areaFlexible hoursShift workNight shift$66k - $71k per year
...dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Our Kitchen Office Manager works with our culinary team to create world class dining experiences for our guests, ensuring the department is operating seamlessly year-round. Competitive Salary: $66,...Full timeSummer workWork at officeWorldwideShift work$69k - $72.5k per year
...Description Assistant Food & Beverage Manager Exceptional service and flavors are the hallmarks of every dining experience. We invite you to develop your leadership strengths... ...& Beverage Manager and let your passion for guest service drive consistent guest satisfaction,...Permanent employmentFull timeSummer workWorldwideShift work$52k - $60k per year
...Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it... ...lifelong connections with teammates and guests from around the world. With 40+ resorts... ...this Product Sales and Service Assistant Manager position is an opportunity to develop our...Full timeSummer workLocal areaFlexible hoursShift workNight shift$52.98k - $73.08k per year
...Create Your Experience of a Lifetime! Come work and play in the... ...connections with teammates and guests from around the world. With... ...our Snow School Assistant Managers are no exception to facilitating... ...Coordinate with other management, departments, and third-party...Full timeSeasonal workLocal areaFlexible hoursShift workNight shift$58.83k - $84.04k per year
...Perisher Falls Creek Hotham Manager: Ski & Ride School Date: Jul 15, 2026... ...Winter Seasonal 2026/2027 Create Your Experience of a Lifetime! Come work and play in the... ...lifelong connections with teammates and guests from around the world. With 40+ resorts...Full timeSeasonal workLocal areaShift work$55.8k - $79.72k per year
...Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it... ...lifelong connections with teammates and guests from around the world. With 40+ resorts... ...August/September 2027. This position will manage daily operations of Product Sales and Services...Long term contractFull timeTemporary workSummer workSeasonal workLocal areaShift work$100k per year
...shift or on-call work? Are you available to start on the date listed in the job posting? Are you currently a student? Do you have experience working in this field? Do you meet the language requirements listed in the job posting for the position (English or French)?...Permanent employmentFull timePart timeSeasonal workImmediate startRelocationFlexible hoursShift workNight shiftWeekend workDay shiftAfternoon shiftEarly shift$58.6k - $70k per year
...Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn... ...create the Experience of a Lifetime for our guests. We own and operate the most renowned... ...first). Job Summary: The Service Manager is the primary Resort contact for definite...Full timeContract workWork at officeLocal areaRemote workFlexible hoursShift workNight shiftWeekend work$52k - $60.53k per year
...Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it... ...lifelong connections with teammates and guests from around the world. With 40+ resorts... ...plans Job Summary: As the Assistant Manager, you recruit, coordinate, motivate and...Full timeSeasonal workLocal areaFlexible hoursShift workNight shift$67k - $70k per year
...Assistant Front Office Manager Providing engaging sincere personalized service is one... ...are turning moments into memories for our guests. Showcase your interpersonal strengths as... ...67000 - $70000 per annum based on previous experience and education. Job Duties Include:...Full timeRemote workWorldwideShift work- ...El Furniture Warehouse is currently looking for a new kitchen manager for the Whistler location. This is your chance to join an amazing... ...comfortable living all the while building great kitchen managing experience. As a kitchen manager, your duties will include: Reports to...Bi-weekly payPermanent employmentFull timeCasual workTrial periodFlexible hoursShift workNight shiftDay shiftAfternoon shift
- ...The Role: Assistant Store Manager At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination... ...on the team. How You Will Succeed ~ Previous supervisory experience within a retail environment required ~1-2 years experience...Full timeLocal area
$38.6 per hour
...Education: Secondary (high) school graduation certificate Experience: 2 years to less than 3 years Tasks Evaluate daily operations Monitor staff performance Plan and organize daily operations Recruit staff Set staff work schedules Supervise staff Train...Permanent employmentNight shiftWeekend workDay shiftAfternoon shiftDomino's Pizza
Whistler, BC28 days ago- ...Supervision: Staff in various areas of responsibility Languages: English Education: Secondary (high) school graduation certificate Experience: 2 years to less than 3 years Work Conditions and Physical Capabilities: Fast-paced environment, Standing for extended periods,...Hourly payPermanent employmentFull timeRelocationWeekend workDay shiftAfternoon shift
$73k per year
Store Manager - Retail Recruitment Agency Whistler Personnel Location Whistler, BC Salary 73,000 annually / 40 hours per week Full time... ...Education Secondary (high) school graduation certificate Experience 2 years to less than 3 years Work must be completed at the physical...Permanent employmentFull timeImmediate startRemote work$61.57k - $86.67k per year
...Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it... ...lifelong connections with teammates and guests from around the world. With 40+ resorts... ...the Environmental, Health & Safety, Senior Manager, the Environmental, Health & Safety...Full timeSeasonal workWork at officeLocal areaShift work$60k - $65k per year
...Executive Chef in planning menus considering Guests, marketing conditions, dish popularity,... ...with the Food & Beverage Services Manager (and Assistant) and Event Managers/Coordinators... ...YOU BRING Strong a la carte culinary experience with a solid understanding of best...Full timeFlexible hours$20 - $22.69 per hour
...Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it... ...lifelong connections with teammates and guests from around the world. With 40+ resorts... ...to the vision of House, directly to the manager and/or supervisor and to aid in their implementation...Full timeSeasonal workLocal areaShift work$20.5 per hour
...Table Nineteen are the first to engage with Guests and set the standard for exemplary... ...Front of House Team, warmly welcome Guests, manage reservations , assist Servers, and... ...growth . WHAT YOU BRING ~1-year experience in a food and beverage service role; favorable...Hourly payFull timeContract workSeasonal workFlexible hours- ...Position: Bartender, Araxi Reports to: Bar Manager A storied address in the heart of... ...classic and innovative drinks for guests both directly at the bar and through front... ...creating an excellent proactive memorable guest experience ~ Comply will all beverage regulations...Full timeLocal areaShift workWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Experience Manager. Be the first to apply!
