Group Account Director
Full-time
Advantage HQ
About the role
We are looking for a commercially driven, operationally minded Group Account Director to lead and evolve our Client Success function at Advantage HQ.
This is a senior leadership role responsible for overseeing the performance, structure, and development of the entire account management department. You will act as the strategic bridge between clients, account management, project management, media buying, creative, and leadership teams to ensure world-class client experience and profitable growth across the agency.
You will lead, train, and mentor a team of Account Managers while implementing systems, processes, and operational improvements that elevate the department from reactive account handling to proactive strategic partnership.
The ideal candidate combines deep e-commerce and performance marketing experience with strong leadership, operational thinking, and client relationship management. You must be comfortable managing high-level escalations, leading strategic conversations with top-tier clients, improving internal accountability, and building scalable systems that support long-term agency growth.
This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing teams, and understands how to balance client satisfaction with commercial performance.
About us
Advantage HQ is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including:
• A creator marketplace managing over 80,000 influencer partnerships monthly
• An AI-powered platform to streamline discovery, outreach, and whitelisting
• Proven playbooks in influencer marketing, paid media, performance creative, and CRO
We’re trusted by 200+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives manages over $500M in annual media spend and drives meaningful bottom-line impact for our partners.
Responsibilities
Client Success Leadership
- Lead and oversee the entire Account Management and Client Success department
- Manage and mentor Account Managers across multiple client pods
- Train and develop Account Managers to become proactive strategic operators rather than reactive coordinators
- Create frameworks, playbooks, and standards for client communication, retention, and strategic account growth
- Ensure consistent client experience, communication quality, and service delivery across all accounts
- Support hiring, onboarding, performance reviews, and ongoing training for Account Managers
- Establish accountability systems and KPIs for the Client Success team
Strategic Client Oversight
- Oversee a portfolio of high-value and tier 1 client accounts
- Join strategic client calls, escalations, renewal discussions, and performance reviews where required
- Serve as senior escalation support for complex client situations or relationship management issues
- Support Account Managers with strategic recommendations, growth planning, and difficult conversations
- Ensure clients clearly understand performance, strategy, priorities, and next steps
- Identify retention risks early and implement solutions proactively
- Drive long-term client retention, expansion, and revenue growth
Operational Excellence
- Improve operational alignment between Account Management, Project Management, Paid Media, Creative, and Strategy teams
- Build and optimise internal workflows, SOPs, meeting structures, communication processes, and delivery systems
- Ensure campaigns, deliverables, and launches are executed on time and to a high standard
- Improve project visibility, accountability, and cross-functional collaboration across departments
- Identify operational bottlenecks and implement scalable solutions
- Support leadership with forecasting, resource planning, and department scaling initiatives
- Standardise onboarding systems for both clients and internal team members
Commercial & Growth Responsibilities
- Support contract renewals, upsells, and scope expansion opportunities
- Work alongside leadership to improve client profitability and retention metrics
- Understand client economics including CAC, MER, contribution margin, LTV, and growth targets
- Ensure account strategies align with both client goals and agency commercial objectives
- Assist with proposal creation, pricing conversations, and strategic account planning
- Monitor account health across the agency and proactively address underperforming accounts
Performance & Strategy Oversight
- Ensure Account Managers can confidently communicate performance across Meta, Google, TikTok, email, influencer marketing, creative testing, and CRO
- Review reporting structures, dashboards, and strategic recommendations for quality control
- Help guide integrated growth strategies across paid media, influencer marketing, lifecycle marketing, and creative
- Collaborate closely with media buyers, creatives, strategists, and project managers to maintain strategic alignment
- Ensure testing roadmaps, creative pipelines, and performance initiatives remain proactive and organised
Requirements
- 5+ years experience in account management, client success, or agency leadership roles
- Strong experience managing teams within a performance marketing or e-commerce agency
- Deep understanding of DTC e-commerce and performance marketing channels including Meta, Google, TikTok, email, influencer marketing, and CRO
- Proven ability to manage high-level client relationships and escalations
- Strong leadership, coaching, and team development experience
- Experience building operational systems and improving internal processes
- Excellent communication, presentation, and stakeholder management skills
- Strong commercial awareness and understanding of agency profitability
- Highly organised with exceptional project management and prioritisation skills
- Analytical mindset with ability to interpret data and translate it into strategic recommendations
- Comfortable operating in a fast-paced, high-growth environment
- Experience with reporting dashboards, PM systems, and agency workflows
- Fluent English
Additional details
- Full-time remote position
- Annual compensation range: $85K-100K USD depending on experience
- Paid Leave: 20 vacation days annually, Bank Holidays, emergency sick leave.
- Opportunity to play a key leadership role in scaling one of the fastest-growing DTC growth firms in the industry
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Group Account Director in Toronto, ON vacancy
- ...Wyndham Hotels & Resorts is now seeking an Account Director to join our remote team in Toronto, Ontario. Why Wyndham? By joining Wyndham... ...Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our...SuggestedFull timeFor contractorsWork at officeRemote workWorldwide
$100k - $125k per year
...ROLE: Account Director TEAM: Accounts LOCATION: Toronto (Hybrid) COMPANY OVERVIEW Salt is a North American marketing agency that creates connected experiences through creative, digital, and media innovation. Our mission is to help clients, and their brands earn...SuggestedLong term contractFull timeFor contractorsSeasonal workWork at office- ...located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit... ...technology to drive the best customer experiences. The Director, Account Management is accountable for the overall health, performance...SuggestedLong term contract
- ...THE ROLE We Are Social is looking for an Associate Account Director to join our growing team! A positive, motivating force with an ability to... ...Focus on developing and recruiting BIMPOC Talent Internal EDI group(s), programs & initiatives across Plus Company and...SuggestedTemporary workSummer workInternshipSummer holidaySeasonal workWorldwideFlexible hoursShift work
- ...WHO ARE WE? Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence... ...solutions and challenges into moments of ingenuity. As an Account Director (Facility Management/Janitorial), reporting to the District...SuggestedLong term contractFull timePart timeLocal area
$120k - $140k per year
...accessible to everyone. We have quickly become Canada’s fastest growing group retirement provider, having more than doubled in our client base... .... About the Opportunity You'll build and run our account management function - leading a team of Account Managers while carrying...Full timeSummer workWork at officeLocal areaHome office2 days per week$45 - $75 per hour
...Account Director HYBRID, 2 days/week, TORONTO! 2+ months, approx 37 hrs/week Rate: $45-75/hr (T4) Our agency client is looking for an Account Director with strong agency experience across PR, social, and influencer work - ideally from innovative shops who brings a sharp...Ongoing contractFor contractors2 days per week- ...proudly exclaim, “It’s about the work”. They think it’s actually about the people AND the work. But always, people first. As an Account Director, you are responsible for acting as the lead and key client contact for a range of accounts in categories including Tech, Not-For-...Permanent employmentFull time
- ...platform ( eqbank.ca ) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. The Work The Director, Accounting & Consolidation plays a critical role within the Bank’s Accounting and Finance Department and is responsible for the effective...Full time
- ...Toronto, and Sydney. We are looking for a commercially minded Director, Account Manager with strong experience ideally gained within a... ...communication skills, including the ability to speak publicly to groups. Benefits ~25 days paid vacation Healthcare premiums...Ongoing contractLong term contractContract workTemporary work
$176k - $225k per year
...a big part of the ambition to help over 1 billion people listen, learn and work better together. The Role As the Director of our Strategic Accounts team you will lead, develop, and coach a cross-functional team of Relationship Managers and Customer Success Managers responsible...InternshipWork at office3 days per week- ...consultancy representing Craft Public Relations on their search for an Account Director to join their team. As Talent Advisors, we will be the liaison... ...year, and I’m incredibly passionate about this team - it’s a group of incredible humans on the team doing business-changing, award...Full time
$140k - $175k per year
...The Klick Group —comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including... ...aspirational and achievable. Job Description The Account Director, Market Access leads client relationships and supports managed...Full time$140k - $160k per year
...General Information Job Title: Account Director (Implementations) Location: Toronto, ON (Onsite/Hybrid) Job Type: Full-Time Reporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO) Salary Range • Base: $140k–$160k CAD per year • OTE: $230k–...Long term contractFull timeInternshipLocal areaRemote workFlexible hours$65k - $115k per year
...The Role: As an Account Director, you are a strategic partner who works alongside our strategy team to translate client vision into meaningful consumer journeys. You have proven experience managing teams, fostering deep client relationships, and possess strong business acumen...WorldwideShift work- ...visit bursonglobal.com and follow us on LinkedIn and Instagram . More about the role: Burson is looking for a Senior Account Director with a specialization in Influencer Marketing to join our team. This is a newly created role added as a result of continued growth...Work at office
$90k - $100k per year
...behaviours, and shift market share for our clients. As an Account Director, you will be responsible for building strong relationships with... ...decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet...Fixed term contractWork at officeLocal areaRemote workFlexible hoursShift work- ...monitor client projects on a day-to-day basis, and work as part of a team, supporting and networking with your peer group. What you'll do: Account Directors are leaders who love a challenge. You will be responsible for designing and executing public affairs programs on...Work at office
$60 per hour
...Senior Accounting Consultant – 4 Month Contract Seeking an experienced accounting professional to support month-end close, financial reporting, variance analysis, journal entry review, reconciliations, and audit support in a fast-paced environment. Requirements: ~ CPA...Contract workTemporary workWork at officeLocal area- ...information visit bursonglobal.com and follow us on LinkedIn and Instagram . Position Overview We are seeking a Senior Account Director to be the day-to-day account lead for of some of North America’s most exciting financial and professional services brands....RemplacementWork at office
- ...Account Director William Thomas Digital (WTD) is seeking an Account Director to lead key client relationships, drive revenue growth, and help deliver world-class, personalized customer experiences. This is a hands-on, strategic, and commercial role. You'll build trusted...Long term contractFull time
- ...monthly visits . As part of AutoScout24 group , Europe’s largest online car... ...automotive retail. Role Summary: The Director of Accounting is responsible for managing the... ...and monitoring the activities for: Accounts Payable Credit & Collections Cash...Long term contractTemporary work
- ...please visit CIBC.com What you'll be doing The Wealth Solutions Group within Capital Markets supports the distribution of Fixed... ...real self to work, and you live our values - trust, teamwork, and accountability. You're fluent in French and English to serve our clients in...Full timeRemote workFlexible hours
$140k - $160k per year
...General Information Job Title: Account Director (Supply Chain Consulting) Location: Toronto, ON (Onsite/Hybrid) Job Type: Full-Time Reporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO) Salary Range • Base: $140k–$160k CAD per year • OTE...Long term contractFull timeLocal areaImmediate startRemote workFlexible hours- ...of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest... ...You'll report to the Director, Nexus, Client Delivery. Your... ...Providing full-range fund accounting and administration services to... .... Managing a team of Fund Accountants in performing accounting and...Full timeInternshipWork at officeLocal areaWorldwide
- ...2021. The Work As part of a growing and dynamic Commercial Portfolio Management team, the Account Manager is responsible for the day-to-day management of an assigned group of lending partners and associated portfolio of mortgages, from funding through maturity. The...Full time
$59.5k - $66.5k per year
...audiences. As a part of The Brandtech Group , we're at the forefront of leveraging... ...innovative and impactful results. Role: Account Executive Location: Toronto, Canada... ...Assist the Account Manager & Account Director on other projects as needed What you need...InternshipLocal area- ...As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest... ...Description Reporting to the Associate Director of Client Operations, this is a unique opportunity... ...Services. Manage a team of fund accountants responsible for client deliverables such...Full timeInternshipLocal areaWorldwide
- ...We are looking to bring on a talented Account Supervisor to join our client services team. If you thrive in delivering client service... ...reviews Building decks and working with the Account Director / Group Account Director to set up the strategy for client creative presentations...Local area
- ...the role We're looking for a Manager, Accounts Receivable to join our growing team. As... ...position will report to the National Director, Accounts Receivable. What you'll do here... ...individuals who are members of equity-deserving groups, including but not limited to women,...Permanent employmentFull timeWork from homeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Group Account Director. Be the first to apply!
