Account Manager Grocery
William Thomas Digital
Account Director
William Thomas Digital (WTD) is seeking an Account Director to lead key client relationships, drive revenue growth, and help deliver world-class, personalized customer experiences.
This is a hands-on, strategic, and commercial role. You'll build trusted partnerships with senior stakeholders, forecast and grow your clients, and work closely with strategists, creatives, and technologists to bring bold, effective programs to life. You'll be accountable for the results we deliver, the quality of our work, and the strength of the relationship from roadmap through execution.
Recognized as one of North America's fastest-growing marketing agencies, WTD is on a mission to redefine what's possible in personalized customer experience. Our team brings together top talent across CRM, marketing automation, data, AI, creative tech, and customer journey design. We're platform-agnostic, relentlessly creative, and fiercely focused on outcomes.
We design personalized customer experiences powered by creativity, data, and technology with AI at the core. From dynamic lifecycle programs and loyalty ecosystems to intelligent onboarding and agentic platforms that learn, adapt, and act on behalf of the customer, we help brands build stronger relationships and drive measurable business growth. Whether the experience lives in CRM, web, mobile, or beyond, we create connected systems that deliver relevance, value, and scale.
Serve as the senior day-to-day lead for one or more of WTD's top client accounts
Build long-term partnerships by deeply understanding your clients' business, goals, and customers
Act as a trusted advisor to VP- and Director-level stakeholders, helping them navigate complexity and make bold, smart decisions
Guide conversations that matter, from roadmap planning and QBRs to executive check-ins and in-the-moment problem solving
Own the commercial success of your accounts including revenue, margin, pipeline, and forecasting
Deliver accurate forecasts, ensure healthy margins, and keep a close eye on account performance
Step in where needed to review deliverables, clarify strategy, help shape messaging, or keep a project on track
Maintain a high bar for quality, consistency, and momentum
Partner closely with strategists, creatives, technologists, and data specialists to shape integrated solutions that work
Help unblock challenges and create the conditions for teams to do their best work
7 to 10 years of experience in a client-facing role at a CRM, CX, digital marketing, or consulting firm
- A proven track record of growing accounts, building client trust, and delivering measurable impact
- Experience leading cross-functional teams and managing complex, high-visibility work
- Ability to mentor and grow team mates earlier in their careers
- Strong understanding of CRM, personalization, marketing automation, and data-driven marketing
- Familiarity with platforms like Salesforce Marketing Cloud, Braze, Adobe, or Bloomreach is a strong asset A commercial mindset with a clear understanding of revenue ownership, margin, forecasting, and opportunity development Confident communication skills written, verbal, and visual. Helping ambitious brands deliver smarter, more personalized customer experiences that drive results. You'll help write it alongside a senior team that values clarity, creativity, and accountability. If you're looking for a role where you can grow, lead, and help build what's next in personalized CX we'd love to meet you.
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