Manager — IT
$90k - $95k per yearPathway Communications
About us
Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact Centre services at Tiers I, II and III to demanding corporate, government and non-profit clients in Canada and the United States. We commenced operations in 1995 and have grown, over the past 30 years, from being one of Canada’s pioneering ISPs to a provider of end-to-end corporate IT solutions including inbound technical support, infrastructure management, cybersecurity and application development and maintenance. Our commitment to excellence is reinforced by the critical certifications we have. These include, amongst others, SOC, ISO 27000, PCI DSS and Uptime Institute Tier III Certifications for our data center. Visit us on the website
Know more about Pathway by accessing the link:
ROLE OVERVIEW
The Manager IT owns the full lifecycle of service delivery, client success, and business growth for an assigned client portfolio. You will lead 24/7 operations, manage a multi-location team, drive continuous improvement, and act as a trusted advisor who actively grows the business — equal parts operator, people leader, and commercial driver.
KEY RESPONSIBILITIES
• Service Delivery: Own 24/7 contact center and service desk operations across all delivery regions — ensuring SLA compliance, contract adherence, and world-class client experience.
• Onboarding & Projects: Lead end-to-end client onboarding and project delivery — from contract execution through go-live and into steady-state managed operations.
• Technical Experience: Manage Windows Server environments, administer Microsoft 365 (Exchange, Teams, SharePoint, Intune, Entra ID), leverage Kaseya for monitoring and automation, and ensure endpoint security, patching, and backup compliance.• People Leadership: Manage, mentor, and develop service desk teams — setting clear objectives, running 1:1s, and building a high-performance culture.
• Reporting & CSI: Define and track all delivery KPIs (FCR, MTTR, SLA %, CSAT, uptime); produce accurate weekly and monthly reports for client and CEO-level review.
• Tools & Governance: Ensure disciplined use of ACD, ITSM ticketing, and knowledge systems; champion self-service and automation to reduce ticket volume and improve efficiency.
• RFPs & Solutioning: Support RFP responses and solution design as the ITO delivery SME — contributing scope, methodology, staffing models, and cost inputs alongside Sales.
• Revenue Growth: Identify upsell and cross-sell opportunities within your client portfolio — growing Pathway wallet share through a trusted-advisor approach aligned to client business goals.
WHAT WE’RE LOOKING FOR
• Bachelor's degree in IT, Computer Science or related field
• 5+ years leading service delivery for external clients
• Proven 24/7 contact center or service desk leadership
• Deep knowledge of ITIL, SLAs and SOWs
• Client onboarding, project delivery, and team management experience
• Hands-on with ITSM platforms
• English fluency (French an asset)
MANDATORY CERTIFICATIONS
- Microsoft certifications (e.g., MS-100, AZ-104, etc.)
- ITIL certification
- Experience with Azure cloud services and virtualization (VMware/Hyper-V)
GOOD TO HAVE
CompTIA Security+ / CISSP
AWS / Azure Fundamentals (CLF-C02 / AZ-900)
Lean / Six Sigma (Green Belt or higher)
CCXP — Certified Customer Experience Professional
WHAT WE OFFER
* Compensation & Benefits • $90000 - 95000CAD
• Health, dental & vision benefits
• Paid vacation + sick days
• Senior role in a rapidly growing Canadian MSP
• IT certification support
• Multi-client portfolio with C-suite exposure Location: Onsite Markham, Ontario
Job Type: Full-Time
HOW TO APPLY
Submit your resume with subject “Manager-IT”to View email address on pathwaycommunications.applytojob.com. Include a brief note on your relevant experience.
We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from recruitment professionals currently.
Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.
Pathway Group of Companies is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color, or ethnic origin as required by the Ontario Human Rights Code.
$48k - $94k per year
...Huawei Canada has an immediate 12-month contract opening for an IT Associate Manager. About the team: From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical support for all of Huawei Canada. This department prides...SuggestedContract workInternshipWork at officeImmediate start$48k - $94k per year
...Huawei Canada has an immediate 12-month contract opening for an IT Associate manager. About the team: From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical support for all of Huawei Canada. This department prides...SuggestedContract workInternshipWork at officeImmediate start$95k - $115k per year
...digital transformation with us? Compensation: $95,000 - 115,000 plus up to 5% bonus, capped at 150% Job Summary The Regional IT License Manager is responsible for managing the organization’s software licenses subscription services, and license compliance across the AMER...SuggestedPermanent employmentFull timeContract work- ...Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic IT Infrastructure Administrator to join our team. Reporting to the Manager, Server Infrastructure, the Infrastructure Administrator manages server infrastructure to deliver secure, reliable 24x7 availability...SuggestedFull timeWork at officeFlexible hours2 days per week3 days per week
- ...Our TorontoJobs.ca client is looking for an Accounting Manager for an IT company to lead financial operations, improve processes, and provide critical insights to support the company's growth. If you are an experienced accounting professional who thrives in a fast-paced,...SuggestedFull time
- ...Our TorontoJobs.ca client is looking for a Human Resources Manager for an IT company to lead HR strategy, drive talent initiatives, and build an outstanding workplace culture. If you are a strategic and dynamic HR professional who thrives in a fast-paced, high-growth environment...Full time
- ...are seeking a highly driven and strategic eCommerce Key Account Manager to join our Amazon Sales Team. Reporting directly to the Director... ...their pricing, sales and trade marketing plans. TLS’ proprietary IT systems allow each brand owner real time control of their strategies...Full timeFlexible hours2 days per week
$110.5k - $143k per year
...to join the team at Hydro One! Job Function: The Senior Manager, Real Estate Capital Delivery leads Hydro One's facilities capital... ...related to the facilities outsourcing program and/or projects as it relates to compliance with the outsourcing contract. Recommend...Contract workInternshipWork at office$48k - $94k per year
...Huawei Canada has an immediate permanent opening for a Procurement Manager. About the Team: From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical support for all of Huawei Canada. This department prides itself on...Permanent employmentFull timeInternshipLocal areaImmediate startFlexible hours$100k per year
...Account Manager Location: Markham, Ontario Requisition ID: JR100844 Job Type: Full time Description: This is a tactical and product centric role that focuses on the development of effective merchandising programs, the creation and management of projects and...Full timeContract workWork at officeRemote work2 days per week$96.4k - $144.6k per year
...of brands, including The Ordinary and NIOD, and BALMAIN Beauty. Income Tax, Sales Tax and Transfer Pricing 1. Audit defense and management - Ability to manage and influence internal & external stakeholders (Federal and Provincial tax authorities and outside advisors, including...Full time$135k per year
...established and successful public practice firm located in Markham, which provides a wide range of accounting services, is looking to add a Manager to their team! Due to continuous steady growth and opportunity, they are looking for a full-time Manager. The candidate must be...Full timeWork at office3 days per week$110k - $160k per year
...Our Substations & Renewables group is currently looking to add a Project Manager to our growing team, based in Markham, ON. Reporting to the Director, Substations & Renewables, we are seeking an experienced and results-driven Project Manager to lead the full lifecycle...Contract workFor contractorsFor subcontractor- ...Summary: Manager of Clinic Services is responsible for direct contribution of day to day tasks, supervision of on-site and virtual clinic service... ...Manage and further develop utilization of electronic record and IT systems Assist and lead other relevant projects and duties...Long term contractFull time
- ...Job Overview: Senior Tax Manager Location: Markham, ON Job Type: Full-time, Permanent Our TorontoJobs.ca Client is an innovative accounting firm focused on providing tailored accounting and tax services to small and medium-sized businesses. We differentiate ourselves...Permanent employmentFull timeWork at office
$80k - $125k per year
...Career Opportunity Business Integration Manager Markham ABOUT THIS CAREER OPPORTUNITY Reporting to the Director of Business and... ...and team support. • Bachelor's degree in Business, Engineering, IT, Product Management, or a related field. (or equivalent experience...Full timeWork at office- ...Reporting to the Director of Talent Acquisition, the Talent Acquisition Manager for our Paramed division plays a critical leadership role in driving high‑volume hiring across multiple districts. This position oversees a team of recruiters, ensuring recruitment targets are...Long term contractFull timeInternshipWork at office
- ...Function: Finance Employment type: Full Time Required experience: Experienced - over 5 years Reference ID: 77909 Internal Control Manager ONBOARDING YOU TO THE COMPANY At Nexans our global vision is to electrify the future. At Distribution & Usages buisness group this...Permanent employmentFull timeTemporary workInternshipWork at officeLocal areaFlexible hours
$185k - $215k per year
...Description Your role at GEI. GEI Canada's instrumentation practice continues to grow, and we are seeking a Geostructural Instrumentation Manager to join us. The preferred candidate will be experienced in the design, installation, and maintenance of geotechnical instrumentation...Full timeContract workRemote workFlexible hours$74.82k - $118.21k per year
...become the Expert you want to be. If you are ready to become one of our Experts, we would love to hear from you. Role: Product Manager, HVAC Portfolio Status: Regular, Full-Time Reports to: Senior Product Manager Department: Product & Marketing Location: Markham...Full timeWork from home$22 - $29 per hour
...to understand and communicate marketing messages to the field Lead sales team in building relationships with business clients and manage negotiations of sales contracts Assign, co-ordinate and review projects and programs Supervision ~1 to 2 people Area of work...Permanent employmentAgents Are Us
Markham, ON7 days ago- ...multitask Client focus Efficient interpersonal skills Excellent written communication Organized Team player Time management Experience ~ No experience (will train) Employment terms options ~ Day Health benefits Dental plan Health care...Permanent employmentNight shift
G&J Resources Inc
Markham, ON5 days ago - ...Commercial Banking Centres. As well, the CMO is responsible for the data input and processing of monthly billing to charge clients for Cash Management services utilized. The CMO reports to the Manager of Cash Management Implementation and Billing. Accurate on-boarding of WBB...Full timeWork from home
- ...We are looking for an experienced Project Manager, Building Restoration, to join a growing engineering consulting team based in Markham. This role is focused on leading building restoration projects from start to finish, including site assessments, technical reporting,...For contractors
- ...iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us. About The Role As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving...Full timeWork at officeFlexible hoursNight shiftWeekend workAfternoon shift
$38.5 per hour
...Type of product ~ Aluminum doors, windows and awnings Computer and technology knowledge Word processing software Project management software Monitoring and tracking software AutoCAD Spreadsheet Use computer numerical control (CNC) machines Internet...RemplacementPermanent employmentFull timeRemote work$37 per hour
Health Studio Manager Markham Pilates Location Markham, ON Salary 37.00 hourly / 30 hours per week Full time Starts as soon as possible Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1...Hourly payFull timeImmediate startRemote work- ...words, but together they are our Values - Care, Commitment, Community, and Confidence. We are seeking an upbeat and experienced Senior Manager, Personal underwriting. Reporting to the AVP of Underwriting, this position will exercise corporate office underwriting decision...Full timeWork at officeFlexible hours
$90k - $120k per year
...electrical, building envelope, accessibility, and energy optimization services for buildings. Position Overview: As a Project Manager within our Building Restoration Consulting Team, you will be responsible for overseeing all phases of a project from design,...Full timeContract workFor contractorsInternship- ...our team and what we have accomplished over the years. Let's continue moving forward, together. Job Summary As an Operations Manager , you will be responsible for providing overall planning, direction and control of the Distribution Center. You will achieve...Full timeWork at officeRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Manager — IT. Be the first to apply!
- compensation manager Markham, ON
- outsourcing manager Markham, ON
- custodial manager Markham, ON
- workflow manager Markham, ON
- lab manager Markham, ON
- dispatch manager Markham, ON
- patient experience manager Markham, ON
- senior manager investigations Markham, ON
- diversity manager Markham, ON
- non-profit manager Markham, ON